Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Shepherd

Omaha,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Supercenter Store Co-Manager

Wal-Mart
Marshall, TX
07.2012 - 03.2019
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Barista

Starbucks
Longview, TX
05.2012 - 06.2012
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Restocked product displays based on demand and projected sales.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Prepared and served hot or cold beverages.

Education

High School Diploma -

Gilmer Independent School District
Gilmer, Texas
05.2003

Skills

  • Customer Service
  • Shift Scheduling
  • Verbal and Written Communication
  • Recruiting and Hiring
  • Multitasking and Organization
  • Staff Supervision
  • Store Merchandising
  • Store Opening and Closing Procedures
  • Employee Supervision and Motivation
  • Problem Resolution
  • Employee Coaching and Motivation
  • Hiring and Training
  • Work Planning and Prioritization

Timeline

Supercenter Store Co-Manager

Wal-Mart
07.2012 - 03.2019

Barista

Starbucks
05.2012 - 06.2012

High School Diploma -

Gilmer Independent School District

Similar Profiles

CREATE PROFILE
Felicia Shepherd