Felicia Singleton
Phenix City
Summary
Working toward new opportunities, I find myself just always thirsty for more knowledge and growth. I am a detail oriented, attentive person who is always going that extra mile to make sure I reach my goals. I enjoy meeting new people, and all I’ve ever wanted to do was help people. Committed to customer service. I work hard, and I give my job the very best I can and I bring my best self to the table.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Ollies Bargain Outlet
Columbus
04.2025 - Current
- Supported daily operations by streamlining store workflow and enhancing customer experience.
- Coordinated staff schedules to maximize coverage during peak hours, improving service levels.
- Trained new employees on store policies and customer service standards to ensure consistent service delivery.
- Organized and stocked freight to maintain optimal inventory levels for customers. and assisted with the unloading of product
Freight Manager
Dollar Tree
Columbus
04.2021 - 03.2025
- Coordinated freight logistics to ensure timely deliveries and inventory management.
- Supervised employees to maintain efficient operations and workflow processes.
- Moved freight from the truck to its proper place in the stock room.
- Assisted employees as needed
Receptionist
AutoNation
Columbus
02.2016 - 01.2019
- Greeted customers and answered inquiries promptly and professionally.
- Managed multi-line phone switchboard.
- Scheduled appointments for service and sales departments efficiently.
- Managed and did all the filing
- Put together folders for sales and service associates
Cashier
Walmart
Columbus
08.2013 - 01.2016
- Processed customer transactions accurately and efficiently at retail checkout stations.
- Handled cash, credit, and electronic payments while maintaining transaction security.
- Assisted customers with product inquiries and provided excellent service support.
Freight Team Associate
Home Depot
Columbus
03.2010 - 08.2013
- Received and organized incoming freight shipments for efficient stocking.
- Stocked shelves and displays according to company guidelines and standards.
- Assisted customers in locating products and answering inquiries.
- Operated the cash register when needed
- Worked at customer service answering the phones
Receptionist
Rob Doll Nissan
Columbus
09.2008 - 02.2010
- Greeted customers and answered inquiries promptly and professionally.
- Managed a multi-line phone switchboard.
- Scheduled appointments for service and sales departments.
- Cashiered for the service department
Cashier
Piggly Wiggly Supermarket
Columbus
04.2006 - 08.2008
- Handled cash, credit, and electronic payments while maintaining transaction security.
- Processed customer transactions accurately and efficiently at retail checkout stations.
- Assisted customers with product inquiries and provided excellent service support.
Education
Smiths Station High School
Smiths Station, ALSkills
- Team management
- Staff training
- Customer service
- Interpersonal skills
- Adaptability
- Speaking and actively listening
- Communication
- Attentive
- Detail oriented
- Mindfulness
- Professionalism
- Self-discipline
References
References available upon request.
Timeline
Assistant Manager
Ollies Bargain Outlet
04.2025 - Current
Freight Manager
Dollar Tree
04.2021 - 03.2025
Receptionist
AutoNation
02.2016 - 01.2019
Cashier
Walmart
08.2013 - 01.2016
Freight Team Associate
Home Depot
03.2010 - 08.2013
Receptionist
Rob Doll Nissan
09.2008 - 02.2010
Cashier
Piggly Wiggly Supermarket
04.2006 - 08.2008
Smiths Station High School