Felicia Spearman
Decatur,United States
Summary
Dynamic team leader in the cleaning and healthcare industry with expertise in operational management and training development. Achieved notable improvements in service quality through comprehensive quality inspections and client feedback integration. Recognized for exceptional communication skills and a commitment to health and safety compliance. Prepared to drive results and elevate standards within a new team environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
RBT
Circle City ABA
Marietta Ga
10.2025 - Current
- Developed individualized treatment plans for clients based on behavioral assessments.
- Implemented data collection methodologies to track client progress effectively.
- Trained and supervised junior staff in behavior intervention techniques and protocols.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
House cleaner/ Team Leader/Trainer
Merry Maids
Conyers, Georgia
10.2021 - Current
- Led a team of cleaning professionals to maintain high standards of cleanliness and sanitation in residential and commercial properties.
- Developed and implemented training programs for new hires, improving team efficiency and service quality.
- Conducted quality inspections and client feedback sessions to continuously enhance service delivery.
Service Supervisor
Senior Solutions Home Care
Atlanta, GA
08.2020 - 10.2021
- Oversaw daily operations of the service team, ensuring high standards of customer satisfaction and service delivery.
- Developed and implemented training programs for new staff, enhancing team efficiency and knowledge of service protocols.
- Resolved customer inquiries and complaints effectively, maintaining a satisfaction rate of over 90%.
Scheduling Coordinator
Always Care Nursing Service
Atlanta, GA
04.2018 - 08.2020
C.N.A
Holiday Retirement Home
Manville, RI
01.2016 - 07.2016
- Feeding, Patient Care, Temperature, O2 Stats
C.N.A
Bayada Home Healthcare, Providence
RI
04.2013 - 07.2016
- Housekeeping, Patient Care, Cooking, Grocery Shopping
C.N.A
MAS Medical Staffing, North
Providence, RI
05.2010 - 04.2013
- Travel from Facility to Facility, Vital Signs, Light Housekeeping, Patient Care, Feeding
C.N.A
Lifetime Medical
Pawtucket, RI
11.2008 - 05.2010
- Light Housekeeping, Patient Care, Errands
C.N.A
Blackstone Valley Assisted Living
Central Falls, RI
06.2007 - 01.2010
- Patient Care, Housekeeping
C.N.A
Crawford Nursing and Rehabilitation
Fall River, MA
08.2002 - 06.2007
- Feeding Patients, Vital Signs, Housekeeping, Patient Care
C.N.A
Toby Hospital
Wareham, MA
01.2001 - 08.2002
Education
Associate’s Degree - Health care management
Ultimate Medical Academy
Tampa, United States01.2021
Skills
- Communication Skills
- Health and Safety Compliance
- Professionalism
- Scheduling
- Attention to Detail
- Customer Service
- Quality Inspection
- Training Development
- Leadership
Certification
RBT 40 hour training 06/30/2025–09/05/2025
Timeline
RBT
Circle City ABA
10.2025 - Current
House cleaner/ Team Leader/Trainer
Merry Maids
10.2021 - Current
Service Supervisor
Senior Solutions Home Care
08.2020 - 10.2021
Scheduling Coordinator
Always Care Nursing Service
04.2018 - 08.2020
C.N.A
Holiday Retirement Home
01.2016 - 07.2016
C.N.A
Bayada Home Healthcare, Providence
04.2013 - 07.2016
C.N.A
MAS Medical Staffing, North
05.2010 - 04.2013
C.N.A
Lifetime Medical
11.2008 - 05.2010
C.N.A
Blackstone Valley Assisted Living
06.2007 - 01.2010
C.N.A
Crawford Nursing and Rehabilitation
08.2002 - 06.2007
C.N.A
Toby Hospital
01.2001 - 08.2002
Associate’s Degree - Health care management
Ultimate Medical Academy