Felicia Stange
Colby,Wisconsin
Summary
Dynamic and goal-oriented professional, notably at Junction Ale House, thriving in high-volume dining environments and team collaboration. Leveraged multitasking and organizational skills to enhance customer satisfaction and drive sales. Known for positive guest interactions and a strong work ethic, consistently achieving improvement in customer service and team efficiency.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Server
Junction Ale House
Snowshoe, WV
11.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Excelled in food sales, consistently ranking among the top.
Hairstylist
Saturn Salon
Saint Petersburg, FL
05.2022 - 12.2023
- Increased sales with referrals and double booking by 15% monthly
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Developed relationships with new clients through referrals from existing customers.
- Greeted customers, answered phones and booked appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hairstylist
Euphoria Salon & Day Spa
Saint Petersburg, FL
10.2019 - 05.2022
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Upsold additional services when appropriate to increase sales volume.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Increased sales and retention by 10%-25% annually
- Mentored new staff to enhance personal growth and increase productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Eno Vino Wine Bar & Bistro/Palette Bar & Grille
Madison, WI
08.2018 - 08.2019
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
Education
Cosmetology Certificate - Cosmetology
Paul Mitchell The School
Madison, WI09-2019
Skills
- Multitasking and organization
- Food sales and promotion
- High volume dining
- Strong work ethic
- Positive guest interactions
- Team collaboration
Affiliations
- Candle making
- Yoga & hiking
- Reading & journaling
- Making home-cooked meals
Accomplishments
- Dean's list at Paul Mitchell the School
- High Honors in High School
- Opened a business at 22 years old
- Travled out west/lived out of my vehicle for a year
Certification
- Servsafe certification
- Cosmetologist license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Server
Junction Ale House
11.2024 - Current
Hairstylist
Saturn Salon
05.2022 - 12.2023
Hairstylist
Euphoria Salon & Day Spa
10.2019 - 05.2022
Server
Eno Vino Wine Bar & Bistro/Palette Bar & Grille
08.2018 - 08.2019
Cosmetology Certificate - Cosmetology
Paul Mitchell The School
References
- Krandl Slinginger, Manager at Junction - 304.572.5800
- Morgan Webb, Loft Owner at Saturn - 407.435.2119
- Melanie Jacobs, Manager at Eno Vino/Palette Bar & Grille - 920.348.3163
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