Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Sturns

Rusk,TX

Summary

With a proven track record at Chick-fil-A, I excel in operational excellence and leadership, significantly enhancing team performance and business management. Skilled in staff training and emergency planning, I drive operational goals and safety management, achieving notable cost reductions and efficiency improvements.

Overview

15
15
years of professional experience

Work History

Store Operations Director

Chick-fil-A
02.2023 - Current
  • Serves on the executive team as a forward-thinking partner who is providing visionary leadership to ensure that the overall efforts of the entire team are achieving all business goals.
  • Responsible for leading, creating, training, and executing all processes and systems the team needs to perform at a high level.
  • Develops systems to ensure equipment & inventory is accounted for.
  • Partners with Restaurant and Food Safety Team Member & leaders to ensure all restaurant and food safety requirements are met.
  • Daily log of things handled in the business and sent at least once a week.
  • Documents and discusses handbook policy violations.

Training Director

Chick-fil-A
02.2022 - Current
  • responsible for processes in both recruiting team members and leadership talent, conducting interviews, assigning positions, clarifying roles, setting compensation, and evaluating and rewarding performance.
  • Oversee scheduling team leader to ensure restaurant consistency in scheduling and team member requests/schedule changes.
  • Manage candidates through full-life cycle recruitment, onboarding process, 90-day probation, leadership development, and yearly existing team member training.
  • Interviewing/Hiring: review applicant information and conduct in-person interviews for qualified applicants and hire great candidates.

Team Leader

Chick-fil-A
09.2021 - Current
  • Leader manages the Shift Leaders and team members to ensure they follow the Chick-fil-A Jacksonville Commitment to Hospitality.
  • Ensure Shift Leaders are set up for success by completing all required tasks and leaving no unresolved issue for the next shift.
  • Conducted orientation for all new hires after being onboarded.
  • Completed schedules weekly for all team members, managers, and making sure the company was adequately staffed for events.
  • Effectively manage productivity throughout each shift.

Shift Manager

Chick-fil-A
02.2021 - Current
  • Oversee shifts and manages team members to consistently provide remarkable experiences for each guest, all day, every day.
  • Collaborates closely with the Team Leaders/Director’s to ensure operational goals are met and that our team members are equipped and coached to ensure success.
  • Primary focus was on effective leadership/management of staff positioning, hospitality, and cleanliness.

Direct Support Professional (DSP II)

Lufkin State Supported Living Center
05.2017 - 01.2021
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Maintained clean, safe, and well-organized patient environment.

Commissioned Security Officer III

CHI Memorial
12.2015 - 01.2017
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Officer

Securitas Security
05.2015 - 06.2016
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Security Officer

Rusk State Hospital
11.2012 - 02.2015
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Correctional Officer

Management & Training Corporation
06.2009 - 11.2012
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Education

Associate of Applied Science - Criminal Justice

University of Phoenix
Tempe, AZ
09-2019

Skills

  • Operational Excellence
  • Staff Management
  • Standard Operating Procedures
  • Staff Training and Development
  • Emergency planning
  • Facilities Management
  • Safety Management
  • Overseeing training
  • Coordinating schedules
  • Report Writing
  • Recruitment Strategies
  • Cost Reduction
  • Maintaining inventory
  • Leadership training
  • Business Management

Timeline

Store Operations Director

Chick-fil-A
02.2023 - Current

Training Director

Chick-fil-A
02.2022 - Current

Team Leader

Chick-fil-A
09.2021 - Current

Shift Manager

Chick-fil-A
02.2021 - Current

Direct Support Professional (DSP II)

Lufkin State Supported Living Center
05.2017 - 01.2021

Commissioned Security Officer III

CHI Memorial
12.2015 - 01.2017

Security Officer

Securitas Security
05.2015 - 06.2016

Security Officer

Rusk State Hospital
11.2012 - 02.2015

Correctional Officer

Management & Training Corporation
06.2009 - 11.2012

Associate of Applied Science - Criminal Justice

University of Phoenix

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