Felicia Tamayo
Phelan,CA
Summary
Proactive Assistant Housing Manager with extensive experience in daily operations and staff management. Skilled in developing strategies to improve efficiency, conducting performance reviews, and maintaining accurate client records, with knowledge in tenant relations, property inspections, and fair housing regulations. Strong multitasking abilities and dedicated to delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Assistant Housing Manager
HACLA
01.2020 - Current
- Oversee daily operations and staff management.
- Develop and implement strategies to improve efficiency and productivity.
- Conduct performance reviews and provide coaching and mentoring.
- Collaborate with other departments to ensure seamless service delivery.
Section 8 Advisor
HACLA
12.2015 - 01.2020
- Provided comprehensive counseling and guidance to clients regarding housing eligibility, benefits, and program requirements.
- Assisted clients in securing affordable housing and resolving housing-related issues.
- Conducted intakes, interviews, and verifications.
- Maintained accurate and up-to-date client records.
Eligibility Interviewer
HACLA
05.2008 - 12.2015
- Interviewed potential clients to determine eligibility for housing assistance programs.
- Collected and verified income, asset, and residency information.
- Prepared accurate and timely documentation.
- Provided information and assistance to clients.
Management Clerk
HACLA
11.2005 - 05.2008
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Associate of Arts - General Studies
Rio Hondo
Whittier, CAHigh School Diploma -
Upland High School
Upland, CASkills
- Tenant relations
- Property Inspections
- Fair Housing Regulations
- Rent collection
Accomplishments
- Dedicated and results-oriented professional with over 20 years of experience in housing assistance and management. Proven ability to effectively manage complex caseloads, provide exceptional customer service, and implement policies and procedures. Seeking a challenging role to utilize my skills and contribute to organizational success.
Timeline
Assistant Housing Manager
HACLA
01.2020 - Current
Section 8 Advisor
HACLA
12.2015 - 01.2020
Eligibility Interviewer
HACLA
05.2008 - 12.2015
Management Clerk
HACLA
11.2005 - 05.2008
Associate of Arts - General Studies
Rio Hondo
High School Diploma -
Upland High School
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