Felicia Tennort
Houston,TX
Summary
Versatile administrative and customer service professional with experience supporting healthcare, correctional, housing, and community service environments. Skilled in client intake, insurance verification, scheduling, case management support, records management, data entry, and customer relations.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Kabafusion
Houston, TX
03.2026 - Current
- Coordinated communication between patients, healthcare providers, and internal teams to facilitate service delivery.
- Processed 10-20 prior authorization requests to ensure timely patient care and compliance with insurance policies.
- Reviewed medical documentation to validate necessity of services, improving approval rates.
- Collaborated with coding team, ensuring accurate assignment of CPT and ICD codes to medical procedures.
Records/Process Specialist
Marion County Community Corrections
Indianapolis, IN
10.2025 - 01.2026
- Analyzed case files to ensure compliance with community corrections protocols.
- Coordinated intake processes for new clients, facilitating smooth transitions into programs.
- Processed and maintained confidential offender records and case files.
- Prepared reports, correspondence, and case-related documentation.
Insurance Verification Specialist
Damien Center
Indianapolis, IN
01.2023 - 10.2025
- Conducted thorough insurance verifications to ensure accurate patient coverage and services.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Utilized electronic health record systems to maintain up-to-date patient data and insurance details.
- Streamlined verification processes, increasing efficiency in claims submissions and reducing delays.
- Assisted in developing individualized care plans for clients based on assessments.
Fraud Operations Specialist
Illinois Department of Employment Security
Chicago, IL (Remote
02.2020 - 08.2023
- Analyzed fraud claims to identify inconsistencies and prevent fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection strategies and optimize processes.
- Conducted regular audits of claims data to ensure compliance with state regulations and policies.
- Developed training materials for staff on identifying and managing potential fraud cases effectively.
Housing Program Specialist
Chicago Housing Authority / Nan McKay Housing Associates
Chicago, IL
01.2018 - 2020
- Assisted clients in understanding housing choice voucher eligibility requirements and application processes.
- Processed housing assistance applications, ensuring compliance with federal regulations and local policies.
- Coordinated with landlords to facilitate tenant placements and resolve issues related to voucher utilization.
- Assisted in preparing lease agreements, ensuring compliance with company policies and regulations.
- Oversaw housing plans for over 90 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Education
Associate of Science - Human Services
Southern Illinois University, Carbondale
Carbondale, IL04.2028
High School Diploma -
Percy L. Julian High School
Chicago, IL05-2015
Skills
- Data entry
- Intake assessment
- Prior authorization
- Insurance verification expertise
- Strong communication skills
- Correctional facility procedures
- Lease agreement review
- Fraud prevention strategies
- Customer service
Timeline
Intake Specialist
Kabafusion
03.2026 - Current
Records/Process Specialist
Marion County Community Corrections
10.2025 - 01.2026
Insurance Verification Specialist
Damien Center
01.2023 - 10.2025
Fraud Operations Specialist
Illinois Department of Employment Security
02.2020 - 08.2023
Housing Program Specialist
Chicago Housing Authority / Nan McKay Housing Associates
01.2018 - 2020
Associate of Science - Human Services
Southern Illinois University, Carbondale
High School Diploma -
Percy L. Julian High School