Felicia Thompson
South Gate,CA
Summary
Multi-faceted leader with dedication to building a positive environment for both employees and customers. Documented strengths in training, records management, and resiliency in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Operations Manager
US Navy
Seal Beach, CA
11.2020 - Current
- Lead total of 20 personnel in over 10,000 data entries, keeping continuous meticulous records.
- Diagnosed and restored major defense system, reducing outsourcing costs by 100,000$.
- Maintained record and inventory of 15 pieces of equipment valuing over one million dollars, with zero errors preventing unnecessary costs.
- Directed program in which sensitive materials were collected, all data was concise, and error free overall ensuring top personnel were retained.
Maintenance Manager
US Navy
Gaeta, Italy
09.2018 - 11.2020
- Oversaw five departments completion of preventative maintenance and repairs, ensuring hundreds of tasks were accomplished in accordance with proper procedures.
- Managed 31 senior and junior personnel in covering 65 shifts, on weekly basis maximizing protection.
- Trained 45 personnel in several dangerous evolutions with zero mishaps, increasing staffing capabilities by 25%.
- Troubleshooted and repaired multi-million dollar system, saving US Navy over 200,000$.
- Spearheaded focus groups, increasing participation in voluntary survey by 40% resulting in identifying and correcting 58 deficiencies.
Program Manager
US Navy
Yokosuka, Japan
05.2015 - 09.2018
- Organized over 40 camaraderie building events, utilizing budget of over 100,000$ increasing crew retention by 20%.
- Hired team of 15 personnel to conduct Company Cook out for over 300 people, greatly impacting relationships between foreign nationals and the Command.
- Hosted three Command Holiday parties, selecting venues, refreshments, and decor creating fun and comfortable environment for over 300 clients which caused many customers to return following years increasing revenue and morale.
Education
Associate of Science - Automotive Technology
Universal Technical Institute of Southern California
Long Beach, CASkills
- Performance Management
- Schedule Management
- Time Management
- Staff Training and Development
- Verbal and written communication
- Complex Problem-Solving
- Budget Control
- Customer Service
- Adaptability
- Valid Drivers License
- Automotive Knowledge
Affiliations
- US Navy Veteran
Timeline
Operations Manager
US Navy
11.2020 - Current
Maintenance Manager
US Navy
09.2018 - 11.2020
Program Manager
US Navy
05.2015 - 09.2018
Associate of Science - Automotive Technology
Universal Technical Institute of Southern California
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