Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Felicia Tonge

Felicia Tonge

Summary

I am a highly motivated professional with over 9 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

9
years of professional experience

Work History

Tortola Funeral Services
Road Town , Tortola

Head Beautician of Deceased
09.2016 - Current

Job overview

  • Communicated with the bereaving family on the final look wanted for the deceased.
  • Prepared the deceased for the final viewing by family and friends.
  • Assisted with the preparation of the deceased.
  • Consoled family and friends during their time of loss.

Self-employeed
Road Town, Tortola

Salon Owner/Operator
03.2014 - Current

Job overview

  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Pre-booked future appointments to increase repeat business.
  • Sanitized workstations and salon equipment to reduce risk of infection.

Digicel
Road Town , Tortola

Brand Ambassador
03.2019 - 01.2023

Job overview

  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conversed with customers to share information about products and services.
  • Employed basic selling techniques to engage with customers.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Shared feedback and ideas with management to improve processes.
  • Created experiences that drove business results and customer brand engagement.
  • Maintained inventory integrity and accuracy to protect company assets.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Maintained professionality and efficiency while working closely with leadership.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.

Self-employeed
Road Town, Tortola

Peristeam Practitioner
09.2020 - 12.2022

Job overview

  • Built trust and rapport with women by listening to concerns, advocating for wellness and educating on acute and chronic Vagina health issues.
  • Performed Steam sessions for women that came in Vagina/or Womb issues.
  • Coordinated with Peri-Hydrotherapists to establish steaming and dieting plans altered specifically for situations outside of my professional skills.
  • Created at Home Steaming plans for women that preferred to steam in the comfort of their homes.
  • Responsible for Hiring and Managing hired staff.
  • Responsible for Inventory and selling of Feminine Hygiene products.
  • Responsible for tracking and fulfilling online orders
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Greeted and assisted customers to foster positive experiences.

Bank of Nova Scotia
Road Town , Tortola

Bank
03.2014 - 09.2016

Job overview

  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Responded and assisted customers with account inquiries and updates.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.

Education

BVI High School
Tortola, BVI

High School Diploma
06.2004

Skills

  • Work Planning and Prioritization
  • Employee Training
  • Strategic Decision-Making
  • Verbal and Written Communication
  • Staff Management
  • Sales Strategics
  • Issue Resolution
  • Communication Skills
  • Problem Solving
  • Influential and Persuasive
  • Product Recommendations
  • Creative Thinking

Timeline

Peristeam Practitioner

Self-employeed
09.2020 - 12.2022

Brand Ambassador

Digicel
03.2019 - 01.2023

Head Beautician of Deceased

Tortola Funeral Services
09.2016 - Current

Salon Owner/Operator

Self-employeed
03.2014 - Current

Bank

Bank of Nova Scotia
03.2014 - 09.2016

BVI High School

High School Diploma

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Felicia Tonge