Summary
Overview
Work History
Education
Timeline
Generic
FELICIA TRUJILLO

FELICIA TRUJILLO

THORNTON ,CO

Summary

Experienced Financial Service Representative looking to secure an interesting and challenging position which will enable me to further my leadership, loan processing, customer service skills.

Overview

17
17
years of professional experience

Work History

Financial Service Representative

Westerra Credit Union
Denver, CO
08.2007 - Current
  • Consistently exceed loan goals by 20% or more every month by overcoming member objections and building rapport
  • Establish accounts for new and existing members, making personalized recommendations to improve members financial literacy and well-being
  • Creative problem solve on account issues to provide members with best service
  • Mentor MSRs on FSR job responsibilities for professional development and coach on product knowledge to reach referral goals
  • Worked with branch peers on cash drawer audits, balancing the ATM, CDM and vault balancing.

Loan and Collections Agent

Customer Credit
02.2007 - 04.2007
  • Efficiently processed loan applications and renewals
  • Entered payments for loans into computer
  • Utilized strong verbal communication skills processing phone applications with new customers and calling past due accounts to collect payments.

Service Associate

ACE Cash Express
06.2006 - 02.2007
  • Cashed all types of checks for customers
  • Processed Payday loans and MoneyGram transactions on computer
  • Processed payments for customers for a wide variety of companies
  • Received cash in daily, responsible for counting and balancing the vault daily.

Education

General Studies -

Community College of Denver
05.2000

Timeline

Financial Service Representative

Westerra Credit Union
08.2007 - Current

Loan and Collections Agent

Customer Credit
02.2007 - 04.2007

Service Associate

ACE Cash Express
06.2006 - 02.2007

General Studies -

Community College of Denver

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FELICIA TRUJILLO