Felicia Vega
Charlotte,NC
Summary
Conscientious professional with extensive experience eager to leverage knowledge in social services and program development. Skilled at providing guidance, support and assistance with strong communication skills that inspire growth and development.
Overview
9
9
years of professional experience
Work History
Case Manager
Percepta
08.2022 - Current
- Provide exceptional service while being knowledgeable and sympathetic to resolve customer concerns promoting customer loyalty
- Ensure accuracy while inputting information into CRM database to reduce liability for Jaguar Land Rover while increasing customer retention
- Continuously being recognized for above and beyond customer service and resolution
- Developed and implemented comprehensive case management plans to address client needs and goals.
Lead Bartender
Midtown Tavern/World NightClub
01.2022 - 09.2022
- Ability to multitask in high volume, fast paced work environment to provide the best service allowing for customer retention and rapport
- Upsold daily specials and beverage promotions to exceed daily sales goals and maximize profits
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Sales Receptionist, Data Entry Specialist
Nue Brows to Brazilian
04.2018 - 12.2018
- Educated individuals on products and services to maintain customer loyalty while exceeding daily sales goals by 10%.
- Used POS system to process sales, returns, and gift card activations
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Setup Specialist
Huseby
05.2014 - 09.2017
- Continuously exceeded quarterly target goals to ensure company maintains current relationships with Legal partners
- Managed and responded to support tickets and chats submitted via email and support portal
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling
- Managed and organized corporate and LLC-based legal transactions coordinating document flow and logistical preparation for complex legal transactional closings
Education
Associate - Science
Rowan Cabarrus College
Concord, NC06.2015
Skills
- 8 Years Customer Service
- Data Entry
- Client Retention
- Proficient in Microsoft Office
- Case Management Tracking
- Staff Training
- Critical Thinking
- Multitasking and Organization
- Time Management
Timeline
Case Manager
Percepta
08.2022 - Current
Lead Bartender
Midtown Tavern/World NightClub
01.2022 - 09.2022
Sales Receptionist, Data Entry Specialist
Nue Brows to Brazilian
04.2018 - 12.2018
Setup Specialist
Huseby
05.2014 - 09.2017
Associate - Science
Rowan Cabarrus College
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