Wesley Ogle
Oak Ridge,TN
Summary
Dynamic management professional with an impressive track record in team leadership and operational oversight, consistently driving teams toward shared goals through a collaborative and adaptable approach. Expertise in conflict resolution, process improvement, and cultivating a positive work environment enhances overall productivity and service quality. Recognized for strong communication skills and a commitment to fostering teamwork and innovation, dedicated to enhancing customer experiences while streamlining processes for greater efficiency. Committed to leveraging strategic planning and problem-solving abilities to create a collaborative workplace culture that meets evolving business needs.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dick's House of Sport
Knoxville, TN
12.2024 - Current
- Led daily operations for a $13,000,000 department, ensuring efficient store functionality and optimal customer service.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw conflict resolution, maintaining a positive work environment and employee morale.
- Collaborated with management on strategic planning initiatives to improve store performance.
- Fostered strong customer relationships, driving repeat business through exceptional service standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Key Carrying Footwear Lead
Dick's House Of Sport
Knoxville, TN
04.2022 - 12.2024
- Lead and manage store teams, ensuring seamless day-to-day operations.
- Enhance customer service experience with engaging and interactive strategies.
- Organize and promote brand events, boosting store participation and engagement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Key Carrying Front End Lead
Dick's House Of Sport
Minnetonka, MN
11.2023 - 07.2024
- Oversaw a team of associates, handling over 4,000 customer interactions weekly
- Led front-end team development, ensuring adherence to best practices and coding standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
Key Carrying Footwear Ops Lead
Dick's House Of Sport
Minnetonka, MN
07.2023 - 08.2023
- Increased on-time tasking by effectively managing a truck team.
- Improved team efficiency by educating on time management and effective processes.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Store Manager
Champs Sports
Maplewood, MN
06.2021 - 04.2022
Store Manager
Champs Sports
Sioux City, IA
09.2020 - 06.2021
Education
Spiritual Formation
Ozark Christian College
Joplin, MO05-2016
High School Diploma -
Litchfield High School
Litchfield, MN06-2015
Skills
- 8 Years Customer service
- Team leadership
- Decision-making
- Time management
- Customer relationship management (CRM)
- Problem-solving
- Staff training and development
- Goal setting
- Operations management
Accomplishments
- Won "Champs Ring Award" in 2022 due to 15% positive sales gain
- Worked with and developed driven teammates to assume key responsibilities as I transitioned to larger roles within the company
- Won "Holiday Teammate Award" in 2023 due to outstanding performance
- First year as ASM my team and I won highest sales in the Brooks Holiday contest and the Altra Summer contest out of 36 competing stores
- 1st out of 9 stores in the Imbox Fall sales contest
- Proud runner-up for Brooks sales in the world
- .6% Comp first year as ASM despite 30% decrease in release product
Timeline
Assistant Manager
Dick's House of Sport
12.2024 - Current
Key Carrying Front End Lead
Dick's House Of Sport
11.2023 - 07.2024
Key Carrying Footwear Ops Lead
Dick's House Of Sport
07.2023 - 08.2023
Key Carrying Footwear Lead
Dick's House Of Sport
04.2022 - 12.2024
Store Manager
Champs Sports
06.2021 - 04.2022
Store Manager
Champs Sports
09.2020 - 06.2021
Spiritual Formation
Ozark Christian College
High School Diploma -
Litchfield High School