Felicia Vieira
Linden,USA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
MOA
AMG Primary Care
Westfield, NJ
01.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
PCA
Hackensack Meridian Raritan Bay, Perth Amboy
Perth Amboy
11.2019 - Current
- Worked with supervisory medical staff to review cases and improve care
- Monitored clients progress to report necessary changes
- Conducted routine checks on standard patient vitals including blood pressure, blood sugar, and heart rate
CNA
GoldenGate Nursing Home, Staten Island
Staten Island
06.2013 - 11.2019
- Documented activities and recorded information in EMR system
- Maintained accurate, timely, flow of information by completing thorough patient records and updating healthcare team on patient status
- Assisted patients with ADL’s
Site Data Collector
Inovalon, Bowie MD
Bowie, MD
01.2011 - 11.2014
- Improved customer satisfaction by finding creative solutions to problems
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Accurately and effectively conduct medical record review abstraction services
- Travel to medical facilities in specified area of region from home to complete review services as assigned by Inovalon
Education
Associate Of Arts -
Metropolitan College Of New York
New York, NY05.2018
No Degree - Social Work
Walden University
Minneapolis, MN01-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
MOA
AMG Primary Care
01.2024 - Current
PCA
Hackensack Meridian Raritan Bay, Perth Amboy
11.2019 - Current
CNA
GoldenGate Nursing Home, Staten Island
06.2013 - 11.2019
Site Data Collector
Inovalon, Bowie MD
01.2011 - 11.2014
Associate Of Arts -
Metropolitan College Of New York
No Degree - Social Work
Walden University