Felicia Wagner
North Palm Beach
Summary
Proven Administrative Assistant and Behavior Therapist with a track record of enhancing client outcomes and streamlining office operations. Excelled in data entry and relationship building at National Youth Advocate Program. Skilled in Microsoft Excel and fostering professional relationships, achieving significant improvements in client communication and organizational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
National Youth Advocate Program
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Behavior Therapist
Early Start Autism
03.2019 - 08.2021
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
- Utilized data-driven decision-making processes to inform adjustments to treatment plans, maximizing client outcomes.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
- Conducted assessments to establish baseline data and measure client progress over time.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
- Strengthened communication abilities among clients through targeted speech therapy exercises and activities.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Increased parent involvement in therapy sessions, fostering a supportive home environment.
- Facilitated communication and socialization activities at home and in social environments to help individuals develop healthy behaviors.
Behavior Therapist
Mandel Jewish Community Center
08.2017 - 02.2019
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Advanced motor skill development through structured play activities designed to improve coordination and balance.
Behavior Therapist
Project Brilliance
09.2015 - 08.2017
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Improved client behavior by implementing individualized therapy plans and interventions.
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FLSkills
- Customer service
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Data analysis skills
- Relationship building
- Discrete trial training
- Behavioral skills training
Timeline
Administrative Assistant
National Youth Advocate Program
09.2022 - Current
Behavior Therapist
Early Start Autism
03.2019 - 08.2021
Behavior Therapist
Mandel Jewish Community Center
08.2017 - 02.2019
Behavior Therapist
Project Brilliance
09.2015 - 08.2017
Bachelor of Arts - Business Administration And Management
Florida International University
Similar Profiles
April MarquezApril Marquez
PRS Caseworker Supervisor at National Youth Advocate ProgramPRS Caseworker Supervisor at National Youth Advocate Program
Julia StiversonJulia Stiverson
Service Reception Coordinator at National Youth Advocate ProgramService Reception Coordinator at National Youth Advocate Program
Anaycha Martinez SotoAnaycha Martinez Soto
Youth Worker at National Youth Advocate ProgramYouth Worker at National Youth Advocate Program