Felicia Warren
Miami,FL
Summary
Dynamic and dependable professional with extensive experience at Benjamin Franklin K-8 Center, excelling in food preparation and customer service. Recognized for maintaining high standards of cleanliness and efficiency while collaborating effectively with team members. Proven ability to resolve customer issues promptly, ensuring a positive dining experience for all customers.
Detail-oriented individual with great communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafeteria Cashier
Benjamin Franklin K-8 Center
08.2021 - Current
- Collaborated with team members to serve over 330 customers with varying needs.
- Relayed orders to manager and staff through careful record-keeping and detailed communication.
- Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Provided periodic transaction reports to cafeteria personnel for comprehensive reporting.
- Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cafeteria Worker/Cashier
Van E Blanton Elementary School
10.2017 - 02.2019
- Prepared ingredients and recipe components ahead of time.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, for over 300+ students.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
Education
High School Diploma -
American Academy
Pinecrest Fl04-2001
Skills
- Food preparation
- Excellent customer service
- Restock products
- Teamwork and collaboration
- Honest and dependable
- Reporting and documentation
- Verbal communication
- Quick learner
Certification
- customer service specialist, APS Training Centers - April 10.2001
Languages
English
Native or Bilingual
Timeline
Cafeteria Cashier
Benjamin Franklin K-8 Center
08.2021 - Current
Cafeteria Worker/Cashier
Van E Blanton Elementary School
10.2017 - 02.2019
High School Diploma -
American Academy
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