Isabella Casciato
Albuquerque,NM
Summary
Trustworthy and dedicated cashier/barista with over 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service/order taking environment and flexible with changing business needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level full time position. Ready to help team achieve company goals and to always be improving myself.
Overview
2
2
years of professional experience
Work History
Cafeteria Cashier
The Salvation Army Kroc Center
Kerrville, TX
04.2021 - 01.2022
- Actively listened to customer feedback regarding menu items or service quality and relayed this information to the relevant team members for continuous improvement efforts.
- Balanced the cash register at the end of each shift, ensuring accuracy after each shift financially.
- When handling food items always observant and consistent to following the strict sanitation guidelines which contributed to successful health inspections.
- Assisted in maintaining a clean and organized cafeteria, resulting in positive feedback from both customers and management.
- Reduced wait times for customers by quickly processing cash and credit card transactions.
- Maintained a thorough understanding of the cafeteria''s menu offerings and pricing structure to provide accurate information to customers upon inquiry.
- Implemented creative solutions for addressing individual customer concerns, resulting in higher levels of satisfaction.
- Processed refunds and exchanges in accordance with company policy.
- Assisted with restocking supplies as needed to maintain optimal inventory levels throughout the day.
- Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
Package Handler
Fed Ex Ground
Chandler, AZ
08.2021 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Barista
Dunkin Donuts & Baskin Robbins
Tucson, AZ
06.2020 - 06.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Maintained regular and consistent attendance and punctuality.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Kept product inventory stocked during times of customer congestion and high demand.
Education
High School Diploma -
Hamilton High School
Chandler, AZ05.2019
Skills
- Speed and Accuracy
- Food Preparation
- Cleanliness standards
- Excellent customer service
- Problem-Solving
- Adaptable and Flexible
- Active Listening
- Order Taking
- Relationship Building
- Product restocking
- Refunds and exchanges
- ID Verification
- Return and Exchange Processing
- Price Identification
Timeline
Package Handler
Fed Ex Ground
08.2021 - 12.2021
Cafeteria Cashier
The Salvation Army Kroc Center
04.2021 - 01.2022
Barista
Dunkin Donuts & Baskin Robbins
06.2020 - 06.2021
High School Diploma -
Hamilton High School