Olivia Hand
Bear Lake
Summary
Dynamic and reliable with a proven track record at Crystal Mountain Ski Resort. Excels in delivering exceptional customer service while managing high-volume situations. Demonstrated speed and accuracy in cash handling, alongside strong verbal communication and problem-solving skills, ensuring a seamless experience for guests and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Cafeteria Cashier
Crystal Mountain Ski Resort
12.2023 - 04.2025
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed high-volume lunch rushes effectively, maintaining composure under pressure and delivering excellent service consistently.
Retail Desk Attendant
Crystal Mountain Ski Resort
07.2024 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk and retail area.
- Answered customer telephone calls promptly and appropriately handled needs.
Grounds Crew Member
Crystal Mountain Ski Resort
06.2021 - 08.2023
- Pulled weeds in common areas.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Provided excellent customer service to patrons by answering questions related to groundskeeping work.
Education
High School Diploma -
Homeschooled
11-2023
Skills
- Speed and accuracy
- Quick learner
- Verbal communication
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking
Timeline
Retail Desk Attendant
Crystal Mountain Ski Resort
07.2024 - 11.2024
Cafeteria Cashier
Crystal Mountain Ski Resort
12.2023 - 04.2025
Grounds Crew Member
Crystal Mountain Ski Resort
06.2021 - 08.2023
High School Diploma -
Homeschooled
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