Felicia Williams

Provide quality client service, handling personal and business account needs, opening new accounts, processing loans,transactions, and account maintenance.

Resolve client inquiries and concerns efficiently while delivering professional, solution-focused support

Train and onboard new and existing employees by reinforcing procedures, systems, and service standards.

Support branch operations by assisting with workflow management, transaction processing, and daily operational tasks.

Recognized for professionalism, strong communication skills, and ability to maintain accuracy under pressure.

Deliver customer service and achieved sales goals

Support merchandising, store operations, and opening/closing duties.

Assist with product recommendations and customer retention initiatives

Processed consumer loan applications and reviewed supporting documentation

Evaluated financial information and creditworthiness to support lending decisions.

Processed loan applications and account openings, ensuring compliance with credit union policies.