Summary
Overview
Work History
Education
Skills
Timeline
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FELICIA XAIZ

Salt Lake City,UT

Summary

Dynamic professional with extensive experience at UPS, specializing in team supervision and operational efficiency. Proven ability to enhance safety compliance and build strong client relationships. Expertise in problem-solving and conflict resolution, consistently achieving high customer satisfaction and operational goals. Skilled in training and mentoring teams to drive performance improvements.

Overview

8
8
years of professional experience

Work History

Belt Supervisor

UPS
06.2018 - Current
  • Supervised a team of 6 to 15 personnel, ensuring task completion.
  • Supervised daily operations to facilitate smooth package processing and on-time delivery.
  • Monitored team performance to uphold efficiency and safety standards during operations.
  • Trained and mentored team members on safety protocols and operational procedures.
  • Ensured safe and secure loading of trailers throughout operations.
  • Managed paperwork and payroll processes for belt crew to ensure accurate and timely compensation.
  • Implemented process improvements to enhance efficiency in sorting and loading packages.

Express Care Representative

Bear River Mutual Insurance
Salt Lake City, Utah
09.2024 - 08.2025
  • Guided clients through insurance claims processes and documentation requirements.
  • Resolved customer issues using effective communication and problem-solving techniques.
  • Collaborated with team members to improve service delivery and client satisfaction.

  • Executed administrative tasks, including document filing and report preparation.

Customer Service Representative

Creditrepair.com
08.2020 - 08.2023
  • Resolved customer complaints efficiently, ensuring professionalism and customer retention.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Surpassed key performance indicators by focusing on quality service delivery.
  • Managed customer accounts with CRM software to enhance tracking of interactions.
  • Documented customer interactions for quality assurance and improved service delivery.

Client Care Representative

Pivotal Payments
01.2018 - 06.2018
  • Provided customer service and technical support, achieving one call resolution for merchants.
  • Assisted clients with inquiries about payment processing solutions.
  • Resolved technical issues related to payment systems for clients.
  • Managed customer accounts and ensured accurate information updates.
  • Navigated multiple programs to assist merchants effectively with their issues.

Education

GED -

Steven Henager College
Salt Lake City, UT
01-2012

Skills

  • Operational procedures
  • Team supervision and leadership
  • Safety compliance
  • Operational efficiency
  • Call center management
  • Problem solving and analysis
  • Conflict resolution strategies
  • Effective communication skills
  • Time management techniques
  • Adaptability and quick learning
  • Relationship building

Timeline

Express Care Representative

Bear River Mutual Insurance
09.2024 - 08.2025

Customer Service Representative

Creditrepair.com
08.2020 - 08.2023

Belt Supervisor

UPS
06.2018 - Current

Client Care Representative

Pivotal Payments
01.2018 - 06.2018

GED -

Steven Henager College
FELICIA XAIZ