Felicia Baney
Mill Hall,PA
Summary
An eager employee who is always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
03.2018 - Current
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Pool Lifeguard
Mill Hall Borough
05.2021 - 09.2023
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Reduced response time to emergencies with regular practice of first-aid and CPR procedures once a week.
- Improved water quality by conducting regular tests and adjusting chemical levels daily after close.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Assisted in the planning and execution of aquatic events, promoting community engagement for 3 years.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
- Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
- Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
- Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
- Conducted swim lessons for ages 2-12 years old, helping participants develop confidence and skills in the water for 3 years.
- Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards.
Education
Bachelor of Science - Nursing
Pennsylvania College of Technology
Williamsport, PA05.2024
Skills
- First Aid
- CPR and AED Training
- Active Listening
- Strong communicator
- Patience and Empathy
- Adaptability in Emergencies
- Workplace Safety
- Effective problem-solver
- Team leadership, collaboration and supervision
- Cleaning and sanitation
- Coaching and Mentoring
- Equipment management
Timeline
Pool Lifeguard
Mill Hall Borough
05.2021 - 09.2023
Crew Trainer
McDonald's
03.2018 - Current
Bachelor of Science - Nursing
Pennsylvania College of Technology
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