Felicita Walton
Lancaster ,PA
Summary
Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains and folds laundered linens. Superior work ethic and strong multitasking skills. Proven leader and efficient organizer, demonstrated at Regal Movie Theater with a knack for enhancing team productivity and customer satisfaction. Expert in POS system operations and fostering a collaborative work environment. Skilled in workplace cleanliness and customer service, I prioritize results and operational excellence.
Overview
8
8
years of professional experience
Work History
Laundry Attendant
Festiva Laundromat
Lancaster, PA
08.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Minimized garment shrinkage or color bleeding by strictly adhering to recommended wash settings and temperatures.
Team Leader
Regal Movie Theater
Lancaster, PA
05.2022 - 04.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Host/Silverware Roller
Texas Roadhouse
Lancaster, PA
08.2016 - 10.2017
- Supported waitstaff efficiency, providing quickly accessible rolled silverware throughout service hours.
- Streamlined silverware preparation process for faster table turnover time in a busy dining establishment.
- Collaborated with fellow team members to maintain a steady supply of clean, rolled silverware during peak dining hours.
- Demonstrated strong multitasking abilities, handling multiple responsibilities such as restocking supplies, cleaning workstations, and rolling silverware simultaneously.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
High School of The Future/Agora Cyber Charter
Philadelphia PA & Lancaster PA06.2012
Skills
- Workplace Cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Customer Service
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Organizational abilities
- Professionalism and Courtesy
- Issue Resolution
- Refunds and exchanges
- Product Knowledge
- POS system operations
- Microsoft Office
- Training and mentoring
- Upselling
- Performance monitoring
- Performance Improvement
- Work Planning and Prioritization
- Goal Setting
- Shift Scheduling
- Physical inventory audits
- Organizing inventory
- Effective customer service
Timeline
Laundry Attendant
Festiva Laundromat
08.2023 - Current
Team Leader
Regal Movie Theater
05.2022 - 04.2023
Host/Silverware Roller
Texas Roadhouse
08.2016 - 10.2017
High School Diploma -
High School of The Future/Agora Cyber Charter