Felicitas Gonzalez
San Bernardino,CA
Summary
Results-oriented professional with extensive experience in customer service and team building. Skilled in training and mentoring teams to excel in customer service and product knowledge, driving overall team success and customer satisfaction. I am dedicated and passionate in all I do.
Overview
10
10
years of professional experience
Work History
Beauty Manager
JCPenney
San Bernardino, California
04.2023 - Current
- Trained and mentored beauty team in product knowledge and customer service techniques to enhance customer experience.
- Assisted customers in selecting beauty products tailored to individual needs, fostering customer satisfaction and loyalty.
- Managed beauty product inventory to ensure availability and minimize stock discrepancies.
- Created weekly schedules for the beauty associates.
CES/HR Supervisor
JCPenney
San Bernardino, California
01.2020 - 04.2023
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Coordinated onboarding procedures for new hires, streamlining the integration process.
- Supervised recruitment processes to attract top talent for store positions.
- Facilitated employee training sessions to enhance skills and knowledge.
- Managed employee relations issues, ensuring a positive work environment.
- Created employee schedules to ensure proper staffing levels.
- Processing payroll weekly.
Mattress Sales Associate
JCPenney
San Bernardino, California
09.2017 - 01.2020
- Guided customers in selecting ideal mattresses tailored to their specific needs.
- Provided attentive customer service by understanding and addressing individual preferences.
- Trained new associates on product knowledge and sales techniques effectively.
- Organized and maintained an appealing sales floor to enhance overall customer experience.
Home Sales Associate
JCPenney
San Bernardino, California
09.2016 - 09.2017
- Welcomed customers and delivered outstanding customer service to enhance shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Executed cashier duties including processing payments and JCPenney credit card applications.
- Built and maintained relationships with peers and upper management to drive team success.
Education
GED -
Colton Adult Ed
Colton, CA06-1996
Skills
- Customer service
- Employee development
- Team building
- Problem solving
- Attention to detail
- Time management
Timeline
Beauty Manager
JCPenney
04.2023 - Current
CES/HR Supervisor
JCPenney
01.2020 - 04.2023
Mattress Sales Associate
JCPenney
09.2017 - 01.2020
Home Sales Associate
JCPenney
09.2016 - 09.2017
GED -
Colton Adult Ed