Felicitas Ochoa
Addison,IL
Summary
Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
The MAIL Group
Elk Grove Village, IL
06.2002 - Current
- Directed operations department to establish high standards for work ethic and quality.
- Enforced regulatory and safety standards, ensuring compliance across all functions.
- Communicated with stakeholders regarding shifting company priorities and projects.
- Maintained high customer satisfaction levels through exceptional service delivery.
- Collaborated with management teams to address disciplinary issues, attendance, and performance of direct reports.
- Utilized specialized reports to document information and calculate warehouse productivity.
- Proactively identified potential issues and devised creative solutions to prevent operational disruptions.
- Reviewed operational performance regularly, developing strategies for improvement and implementing necessary changes.
- Provided technical support when needed during peak periods of high volume activity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with data processing operations.
Education
GED -
Triton College
River Grove, IL05-1998
Skills
- Regulatory compliance
- Operations Fulfillment
- Data processing
- Technical support
- Operational performance
- Customer service
- Logistics management
- Business mail
Languages
Spanish
Professional
References
References available upon request.
Timeline
Operations Supervisor
The MAIL Group
06.2002 - Current
GED -
Triton College
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