JONATHAN GAMEZ
Fort Worth
Summary
Experienced and knowledgeable dock supervisor with a strong attention to detail and a proven track record of improving efficiency, profitability, and maintaining safety standards. Hard-working, loyal, as-well as sensitive to the needs of customers and employees.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Saia LTL Freight
Grand Prairie
05.2024 - Current
- Developed strong relationships with customers through excellent customer service practices.
- Monitored staff performance and provided feedback for improvement.
- Assisted in the hiring process by making recommendations/assessing new hires.
Operations Supervisor
TForce Freight
Irving
04.2016 - 05.2024
- Company Overview: Formerly UPS Freight
- Coordinate and oversee the movement of freight, optimizing routes, and ensuring delivery dates were met.
- Supervised a team of drivers, clerks and dockhand staff, providing guidance and support to maximize productivity and efficiency.
- Implement and enforce safety protocols to maintain DOT/OSHA and HAZMAT compliance to minimize accidents or incidents.
- Resolve operational issues and address customer concerns promptly to ensure a high level of satisfaction.
- Utilize tracking systems and software to monitor shipments and equipment and provide real-time updates to customers and drivers.
- Formerly UPS Freight
Education
Diploma -
Yucaipa High School
Fort Worth, United States05.2006
Skills
- Team leadership
- Problem solving
- Safety compliance
- Customer service
- DOT/OSHA compliance
- Hazmat protocols
- Operational issue resolution
- Quality assurance
- Freight coordination
- Employee training
- Conflict resolution
- Regulatory compliance
Timeline
Operations Supervisor
Saia LTL Freight
05.2024 - Current
Operations Supervisor
TForce Freight
04.2016 - 05.2024
Diploma -
Yucaipa High School