Felicity Copenhaver

Harrisonburg,VA

Summary

Hello! My name is Felicity Copenhaver, and I am currently a 20 year old student who is enrolled at Bridgewater College in Bridgewater, VA! I specialize in store management, and bring extensive hospitality and customer service to guarantee our guests a good experience! As an added bonus, I really have no other outside commitments, so if you ever need someone to pick up some slack, just give me a call!

Overview

years of professional experience

Work History

Guest Service Manager

Pilot Flying J

Harrisonburg, VA

06.2023 - 06.2024

Consistently upheld a positive demeanor and strong interpersonal skills while interacting with numerous guests, ensuring their utmost satisfaction.
Monitored customer service operations to ensure quality standards were met.
Implemented new processes and systems to enhance the overall customer experience.

Shift Manager

Auntie Anne's

Harrisonburg, VA

06.2019 - 01.2023

Managed shift operations for a period of roughly 2.5 years beginning at age 16.
Developed and maintained positive working relationships with staff, customers, and vendors.
Assisted in resolving escalated customer service issues in a timely manner.

Education

High School Diploma -

Broadway High School

Broadway, VA

06.2022

Some College (No Degree) - Computer Science

Bridgewater College

Bridgewater

Skills

Strong leadership
Money Handling
Operations Management
Team Management

Guest Relations
Computer Skills
Guest Services
Schedule Coordination

Accomplishments

Graduated in National Honors Society as Valedictorian of my class.
Played four years of varsity tennis in high school, made first team all district for two years.
President of the Technology Student Association for four years in high school.
Academic Dean's List for Bridgewater College all four semesters of college.
I volunteer at least twice a week at Cat's Cradle in Harrisonburg, VA.

Timeline