Felicity Engle
Lytle,TX
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Bean & Boba LLC
02.2023 - Current
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Customer Host
Walmart
11.2021 - 06.2022
- Adapted quickly to changing circumstances or situations within the store environment, maintaining composure under pressure.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Processed returns promptly, ensuring customer satisfaction while adhering to company policies.
- Assisted customers with product selections, improving overall shopping experience and driving sales growth.
- Greeted incoming customers and provided directions to different store locations.
Education
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
San Antonio, TX06.2026
High School Diploma -
Legacy of Educational Excellence (L.E.E.)
San Antonio, TX06.2021
Skills
- Team Leadership
- Up-selling
- Inventory Management
- Decision-Making
- Communication
- Friendly and outgoing
- Relationship Building
- Active listener
- Adaptable and Flexible
Certification
Food Handlers License - 08/04/2023-08/04/2025
Timeline
Barista
Bean & Boba LLC
02.2023 - Current
Customer Host
Walmart
11.2021 - 06.2022
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
High School Diploma -
Legacy of Educational Excellence (L.E.E.)
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