Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicity Ferland

Lanexa,VA

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Offering strong organizational skills and positive attitude, ready to excel and develop within the work environment. Conducts tasks with precision and efficiency, focusing on company standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Professional House Cleaner

Self-employeed
10.2019 - Current
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Wiped walls, decoration, and appliances.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Managed workload across 31 houses and satisfied customer needs for cleaning standards and details.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
  • Assisted clients in maintaining orderliness in their homes by offering periodic organizational consultations.

Personal Assistant

ALPHA Services
03.2014 - 12.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal calendars and coordinated appointments for future events.
  • Kept detailed track of household and maintenance.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Pizza Manager/Delivery Driver

Ray's Pizza, Subs, Salads, and Wings
03.2015 - 10.2019
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Trained and mentored staff members (15), fostering a positive work environment that encouraged teamwork and collaboration.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Education

High School Diploma -

Penn Foster
Penn
06-2013

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Multitasking and organization
  • Clear communication
  • Physical stamina

Certification

  • First Aid/CPR/AED Instructor Certificate – American Red Cross or American Heart Association.
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).

Timeline

Delivery Driver

Amazon
08.2024 - Current

Professional House Cleaner

Self-employeed
10.2019 - Current

Pizza Manager/Delivery Driver

Ray's Pizza, Subs, Salads, and Wings
03.2015 - 10.2019

Personal Assistant

ALPHA Services
03.2014 - 12.2022

High School Diploma -

Penn Foster

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Felicity Ferland