Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Frew

Colorado Springs,CO

Summary

Motivated and dependable employee with proven experience as a Shift Lead and Team Captain at Smoothie King. Skilled in managing daily operations, training new team members, and maintaining high standards of customer service in a fast-paced environment. Demonstrated ability to lead by example, resolve conflicts efficiently, and ensure consistent product quality and cleanliness. Known for fostering a positive team culture, improving workflow, and driving customer satisfaction. Eager to learn and ready to expand my skills in a new, dynamic setting.

Overview

1
1
year of professional experience

Work History

Shift Lead / Team Captain

Smoothie King
12.2024 - 12.2025
  • Led shifts by coordinating tasks, delegating responsibilities, and ensuring smooth day-to-day operations
  • Trained and mentored new employees on store procedures, customer service, and food safety protocols
  • Ensured product availability during busy hours
  • Delivered exceptional customer service, resolving customer issues with professionalism and efficiency
  • Maintained cleanliness and compliance with health and safety standards

Education

High School Diploma -

Pine Creek High School
Colorado Springs, Colorado
05.2024

Skills

  • Leadership & Team Management
  • Customer Service
  • Time Management
  • Conflict Resolution
  • POS System Operation
  • Employee training

Timeline

Shift Lead / Team Captain

Smoothie King
12.2024 - 12.2025

High School Diploma -

Pine Creek High School
Felicity Frew