Felicity Gilde
Howell,MI
Summary
My goal is to secure a position utilizing my medical insurance billing or office administration education as well as my customer service skills. I bring more than 15 years of patient/customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer/patient needs. Proven history of building trust with patients/customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I am personable, dependable, hard working and eager to learn new things. I enjoy people and pick up on routines and skills quickly. I will be a great asset to the team.
Overview
18
18
years of professional experience
Work History
Billing Analyst
CorVel
03.2023 - Current
- Verified accuracy of all patient and physician information.
- Analyzed payment information and applied changes to correct customer accounts.
- Ensured timely submission of claims.
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Audited, corrected and processed insurance claims, ensuring accuracy and compliance with industry regulations.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
Medical Receptionist
Providence Gastroenterology
03.2015 - 03.2023
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guideline
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Obtained prior authorizations for office visits, procedures and medications.
- Programmed equipment and preformed the Video Capsule Endoscopy.
- Roomed patients and assisted the doctors when needed.
Administrative Assistant
Urgent Care Management
06.2013 - 01.2016
- Assisted management and doctors when needed.
- Registered patients for appointments and collected payments.
- Entered insurance, demographics and health history into patients medical record.
- Protected patients by observing strict HIPAA guideline
- Answered multi-line phone system and directed callers to physicians and staff.
- Trained new staff new staff members.
Manager
Burger King
07.2010 - 07.2013
- Open the restaurant and prepared items for the shifts to run smoothly.
- Counted registers and prepared bank deposits.
- Took customer orders and prepared food.
- Made sure procedures were being followed and costumers were being taken care of.
Temporary Worker
Express Employment Agency
02.2010 - 08.2010
- Assembled packages on assembly line.
- Checked the quality of the items coming out of the machine.
Customer Service / Cashier
Sears Roebuck
07.2008 - 12.2009
- Greeted customers and responded to informational requests.
- Open and closed cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered calls and handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Printed promotional signs for upcoming sales and events.
Education
Brighton High School
Brighton, MICosmetology Certificate of completion, Cosmetology -
Brighton Institute of Cosmetology
Brighton MIMICertificate, Medical Insurance Billing & Office Administration -
Ross Medical Education Center
Brighton, MISkills
- Customer Service
- Creative Problem Solving
- Scheduling Appointments
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Medical Billing
- Patient Interviewing Skills
- Claims review and submissions
- Payment processing
Education and Training
other
Timeline
Billing Analyst
CorVel
03.2023 - Current
Medical Receptionist
Providence Gastroenterology
03.2015 - 03.2023
Administrative Assistant
Urgent Care Management
06.2013 - 01.2016
Manager
Burger King
07.2010 - 07.2013
Temporary Worker
Express Employment Agency
02.2010 - 08.2010
Customer Service / Cashier
Sears Roebuck
07.2008 - 12.2009
MICertificate, Medical Insurance Billing & Office Administration -
Ross Medical Education Center
Cosmetology Certificate of completion, Cosmetology -
Brighton Institute of Cosmetology
Brighton High School