Felicity Martin
Aspiring Instructional Designer
North Richland Hills,TX
Summary
Lifelong learner with experience in multiple fields including education, construction, and healthcare technology. Enthusiastic about training users/clients and resolving problems with innovative ideas.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Anna™ Production Support Technician
Post Acute Analytics
Lewisville, TX
03.2022 - 08.2022
- Responded to telephone, email, and helpdesk tickets regarding Anna™ operation, use, benefits. Worked/Resolved 40+ tickets daily.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference in ServiceDesk Plus.
Client Services Coordinator
Post Acute Analytics
Lewisville, Texas
08.2021 - 03.2022
- Assisted three teams: Client Onboarding, Implementation, and Client Services/Retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance using Qlik.
- Completed daily administrative duties and reports using Qlik and Pivot Tables in Excel.
- Maintained and managed customer information and files in Smartsheet and Kohezion.
Operations Manager
Legendary Irrigation, Inc.
Grand Prairie, Texas
05.2017 - 08.2021
- Managed the company phone and e-mail account as the main point of contact for current and potential clients.
- Introduced new methods, practices and systems to reduce turnaround time, specifically related to scheduling.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained payroll information by calculating, collecting and entering data into QuickBooks.
- Processed wage garnishments and child support within QuickBooks.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
- Created irrigation system and landscape plans for residential and commercial clients using Pro Contractor Studio, a CAD software.
- Completed applications and supporting documentation for city registrations and permits across the state of Texas.
Vocal Clinician/Consultant
McClung Middle School, Fort Worth Independent School District
Fort Worth, TX
11.2016 - 06.2017
- Created and developed lesson plans and administered assessments to meet students' academic needs with an emphasis on musicianship and sight-reading skills.
- Conducted choirs at rehearsals and during live performances.
- Selected appropriate pieces to meet performance needs and showcase skills for Solo and Ensemble contests.
- Prepared students for All-Region Choir auditions and UIL contests.
- Partnered with the theater department for a production of "Emma: A Pop Musical."
- Held afterschool meetings and rehearsals in preparation for shows.
- Attended department meetings and collaborated with other fine arts teachers.
Elementary Music Specialist
Grace E. Hardeman Elementary School, Birdville Independent School District
Watauga, TX
01.2015 - 06.2016
- Developed daily lesson plans to generate interest in singing, dance/movement, and the use of classroom instruments.
- Recognized unique needs in individual students and customized instruction to match. All lessons included aural, visual, and kinesthetic learning styles.
- Maintained student records and evaluated each pupil's musical growth, performance and musical understanding, using aural and written assessments.
- Familiarized students with basic concepts of music such as notes, tempo, dynamics, beat, and rhythm using methods from Kodaly, Orff Schulwerk, and Music Learning Theory.
- Directed vocal music students in entry-level group songs such as rounds and two-part harmonies.
- Prepared students for live contests and performances.
- Organized and collected money and forms for mass group field trips and programs.
Education
Accelerated Online Graduate Program - Certificate in Online Instructional Design
The University of Texas Rio Grande Valley
Edinburg, TX 08.2022 - Current
Bachelor of Music With Teacher Certification - Music Education - All-Level Choral
The University of Texas At Arlington
Arlington, TX 08.2010 - 12.2014
Skills
Training and Curriculum Developmentundefined
Certification
Certified Music Educator for Grades EC-12 by the Texas State Board for Educator Certification - Valid through June 2027
Timeline
Accelerated Online Graduate Program - Certificate in Online Instructional Design
The University of Texas Rio Grande Valley
08.2022 - Current
Anna™ Production Support Technician
Post Acute Analytics
03.2022 - 08.2022
Client Services Coordinator
Post Acute Analytics
08.2021 - 03.2022
Operations Manager
Legendary Irrigation, Inc.
05.2017 - 08.2021
Vocal Clinician/Consultant
McClung Middle School, Fort Worth Independent School District
11.2016 - 06.2017
Elementary Music Specialist
Grace E. Hardeman Elementary School, Birdville Independent School District
01.2015 - 06.2016
Bachelor of Music With Teacher Certification - Music Education - All-Level Choral
The University of Texas At Arlington
08.2010 - 12.2014
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