Felicity Pena
Las Cruces ,NM
Summary
Motivated and versatile individual with a strong academic background as a Psychology major, complemented by a passion for fitness and personal development. Experienced in balancing the demands of motherhood with a commitment to personal growth, I bring a unique blend of time management, problem-solving, and multitasking skills. As a fitness enthusiast, I am dedicated to maintaining a healthy lifestyle, while my love for reading and continuous learning drives my intellectual curiosity and professional growth. I am focused on leveraging my diverse skill set to contribute positively to both personal and professional environments, with a strong emphasis on personal well-being, mental health, and overall growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Backend Developer
Desert Devil Crossfit
09.2022 - 02.2023
- Created enhancements to resolve client problems and meet operational standards.
- Developed web platform back ends using google-teams and more
- Built flexible, reusable code and libraries for future use.
- Integrated front-end elements into applications.
Intern, Educational Psychology
Encompass Health
01.2018 - 01.2022
- Cultivated and maintained relationships in culturally-diverse communities.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Traveled throughout San Antonio to provide services for Seniors and young children health businesses.
- Worked with educational systems to provide services to employees.
- Completed required documentation and reports for compliance and treatment planning.
- Led staff and faculty training and development to support program objectives.
Housekeeping Manager
Golds Gym Bandera
01.2018 - 03.2021
- Communicated repair needs to maintenance staff.
- Coordinated household cleaning service operations and managed client relations.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of 4 housekeepers.
Administrative Assistant
San Antonio Yoga Center
01.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TXBachelor of Science - Psychology
University of Phoenix
Tempe, AZ07-2025
High School Diploma -
Louis D Brandeis High School
San Antonio, TX06-2018
Skills
- Professional demeanor
- User needs assessment
- Gather requirements
- Team building
- Problem-solving abilities
- Organizational skills
- Cross-functional collaboration
- Software customizations
- Requirements gathering and analysis
- Goal setting
- Multitasking
- Professionalism
- Teamwork
- Active listening
Certification
Skills for Psychological Recovery (SPR) Certification
Psychological First Aid (PFA) Certification
Timeline
Backend Developer
Desert Devil Crossfit
09.2022 - 02.2023
Administrative Assistant
San Antonio Yoga Center
01.2020 - 01.2021
Intern, Educational Psychology
Encompass Health
01.2018 - 01.2022
Housekeeping Manager
Golds Gym Bandera
01.2018 - 03.2021
Skills for Psychological Recovery (SPR) Certification
Psychological First Aid (PFA) Certification
Associate of Arts - Psychology
Northwest Vista College
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Louis D Brandeis High School
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