Felicity Rallis
Las Vegas,NV
Summary
Knowledgeable professional focused on gathering information and compiling thorough reports. Smart individual with superior decision-making skills. Pursuing exciting position with company in industry. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hogue Inc
Henderson, NV
07.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Bass Pro Shops
Las Vegas, NV
10.2018 - 07.2024
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Oversaw warranty counseling process to manage expense controls.
Service Writer
TMBC
Las Vegas , NV
06.2022 - 04.2023
- Communicated repair information to customers in a professional manner.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Updated databases with new and modified customer data.
- Scheduled appointments for customers based on technician availability.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Education
High School Diploma -
Odyseey Charter School
Las Vegas05-2018
Skills
- Problem resolution
- Account management
- Professional demeanor
- Computer skills
- Credit card payment processing
- Organizational skills
- Resourcefulness
- Task prioritization
Affiliations
- Creative, Mechanically incline, Action sports.
Timeline
Customer Service Representative
Hogue Inc
07.2024 - Current
Service Writer
TMBC
06.2022 - 04.2023
Customer Service Representative
Bass Pro Shops
10.2018 - 07.2024
High School Diploma -
Odyseey Charter School