Felicity Vazquez
Riverview,FL
Overview
13
13
years of professional experience
Work History
Billing Processor
Wipro Limited
Tampa,FL
02.2021 - Current
- Assist with bridge calls with client
- Resolve escalated emails
- Responsible for processing and maintaining internal computer systems enrollment and membership records related to the qualifications for coverage
- Respond to internal and external inquiries regarding eligibility/enrollment and maintain membership records
- Processes enrollment and eligibility changes from members and/or internal reports
- Produces rate quotations
- Calculates premium adjustments
- Responds to member requests via phone, mail, fax and email
- Reviews member applications for accuracy
- Assists call center as needed
- Achieves all quality goals
- Achieves all production goals
- Regular attendance in order to meet business objectives
Administrative Position, •Receptionist and switchboard operator
Johnson & Hill Staffing, American Honda Finance Corporation
Springfield,MA
05.2018 - 02.2020
- Collections and billing
- Manage mail room related tasks
- Assist with filing
- Perform data-entry
- Process paperwork as needed
- Able to stay focused on detail work
- Ability to follow specific instructions and processes
- Process excise tax abatements
Cash Logistics
BRINKS
West Springfield,MA
02.2017 - 01.2018
Package Handler
FED EX Ground
Chicopee,MA
03.2016 - 02.2017
Billing Specialist
Liberty Mutual Insurance Call Center
Springfield,MA
03.2015 - 06.2015
- Provide exceptional customer service by responding to all inbound customer calls and written correspondences
- Build rapport with each customer
- Actively listen to customers’ requests and inquires
- Retain policyholders who inquire about canceling through open listening, negotiation and policy review
- Proactively identify and communicate policy transactions and impact to customer billing
- Evaluate and make decisions regarding exceptions to payment plan and fees
- Make alternate payment arrangements
- Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.
HHA/PCA
Loving Care Agency
Springfield,MA
03.2013 - 02.2015
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Cashier
Price Rite
Chicopee,MA
09.2011 - 02.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, or change due to customers
- Assist customers by providing information
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Weigh items sold by weight to determine prices.
Customer service, receiving clerk
Old Navy
Holyoke,MA
08.2010 - 06.2011
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming shipment
- Deliver or route materials to departments, using work devices, such as hand truck, or sorting bins
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
Cashier, stocker
The Home Depot
Chicopee,MA
08.2009 - 07.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Call center representative
Innovation First Notice
Springfield,MA
09.2008 - 05.2009
- Service
- Answering telephone calls
- Inputting information into computer pertaining to insurance claims
Cashier
Wendy's
Springfield,MA
09.2006 - 05.2008
- Receive payment by cash, credit cards, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishment
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Education
Upward Bound College Prep
Holyoke Community College
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University of MASS
MA - undefined
Holyoke Community College
High School Diploma - undefined
Chicopee High School
Skills
- Familiar with NERD, STELLANT, CSR desktop
- Excellent Customer Service Management Skills
- Customer Service and Complaint Handling/ Resolution
- Excellent Communication, Telephone Skills and Office Procedures
- Billing Processor
- Knowledgeable of Microsoft Office, Excel and Computer
- Receptionist and switchboard operator
- Collections and billing
- Perform data-entry
- Experienced with auto insurance claims and billing
- Able to stay focused on detail work
- Ability to follow specific instructions and processes
- Cashier
- Accounts Payable and Accounts Receivable
- Data Entry and 10-Key
- Account Reconciliation
- Statement Issuing
- Efficient and Detail-Oriented
Timeline
Billing Processor
Wipro Limited
02.2021 - Current
Administrative Position, •Receptionist and switchboard operator
Johnson & Hill Staffing, American Honda Finance Corporation
05.2018 - 02.2020
Cash Logistics
BRINKS
02.2017 - 01.2018
Package Handler
FED EX Ground
03.2016 - 02.2017
Billing Specialist
Liberty Mutual Insurance Call Center
03.2015 - 06.2015
HHA/PCA
Loving Care Agency
03.2013 - 02.2015
Cashier
Price Rite
09.2011 - 02.2013
Customer service, receiving clerk
Old Navy
08.2010 - 06.2011
Cashier, stocker
The Home Depot
08.2009 - 07.2010
Call center representative
Innovation First Notice
09.2008 - 05.2009
Cashier
Wendy's
09.2006 - 05.2008
Upward Bound College Prep
Holyoke Community College
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University of MASS
MA - undefined
Holyoke Community College
High School Diploma - undefined
Chicopee High School