Felipa Moreland
Carrollton,GA
Summary
Dedicated professional with experience in customer service, cash handling, and scheduling in fast-paced environments. Strong communicator with excellent organizational skills and attention to detail. Team player who quickly adapts to responsibilities and consistently delivers positive customer experiences.
Overview
13
13
years of professional experience
Work History
Billiard specialist
American Billiard Crafters
Carrollton
07.2013 - Current
- Skilled and dependable Billiard Table Installer with hands-on experience installing, moving, leveling, assembling, and servicing pool and billiard tables. Experienced with slate tables, felt installation, precision leveling, disassembly and reassembly, and safe transportation of heavy equipment. Strong attention to detail, customer service, and workmanship. Able to work independently or as part of a team while maintaining a clean and professional job site.
- Install, disassemble, move, level, and reassemble billiard and pool tables in residential and commercial locations.
- Precisely level tables using professional leveling equipment and techniques.
- Remove and install billiard cloth/felt while maintaining a clean, professional finish.
- Assemble and align rails, pockets, cushions, legs, and table components according to manufacturer specifications.
- Inspect tables for damage, wear, and structural issues and communicate recommended repairs or services to customers.
- Protect floors, walls, furniture, and customer property during installations and moves.
- Coordinated installation, moving, repair, and service appointments according to customer preferences and technician availability.
- Coordinate daily routes and schedules to ensure appointments are completed efficiently and on time.
- Communicate with customers by phone and in person regarding appointments, arrival times, services, pricing, and job requirements.
- Build and maintain positive customer relationships through professional communication and reliable service.
- Confirm appointments, provide customers with preparation instructions, and follow up after completed work.
- Managed customer questions and concerns, focusing on providing quick and satisfactory resolutions.
- Maintain accurate job information, appointment details, and customer records.
- Maintain tools, equipment, and company vehicles in safe working condition.
Wedding Coordinator
The Castke at Wildwood Gardens
Waco, Georgia
03.2025 - 04.2026
- Assisted with setup and breakdown for weddings, receptions, ceremonies, and private events.
- Prepared event spaces by arranging tables, chairs, decorations, linens, and other venue materials.
- Greeted guests and provided friendly, professional customer service throughout events.
- Assisted wedding parties, vendors, and guests with questions, directions, and special requests.
- Helped coordinate event schedules and ensured activities stayed on time.
- Communicated with event coordinators, catering staff, DJs, photographers, and other vendors to support smooth event operations.
- Assisted with resolving guest concerns and unexpected issues in a calm and professional manner.
- Monitored venue areas to ensure safety, cleanliness, and compliance with venue policies.
Cashier
Ross Dress for Less
Carrollton, Georgia
02.2024 - 09.2024
- Delivered friendly and efficient customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Operated cash registers and processed cash, credit, and debit transactions accurately.
- Assisted customers with questions, purchases, returns, and exchanges.
- Ensured an organized, clean, and welcoming checkout area, promoting a positive shopping experience.
- Followed company policies and procedures for cash handling and loss prevention.
- Assisted with stocking, merchandise recovery, and maintaining an organized sales floor.
- Collaborated with team members to achieve customer service and store goals, contributing to overall store success.
Education
Carrollton High School
Carrollton, GaSkills
- Detail orientation
- Transaction accuracy
- Cash Handling & POS Systems
- Appointment scheduling
- Customer service
- Sales & Product Assistance
- Communication and Teamwork
- Conflict resolution
- Multitasking in Fast-Paced Environments
- Dependable, Professional & Friendly
References
- Nicodemus Flores (678)526-3610
- Katie Moses (606)538-5258
- Victoria Boone (770)841-7718
Timeline
Wedding Coordinator
The Castke at Wildwood Gardens
03.2025 - 04.2026
Cashier
Ross Dress for Less
02.2024 - 09.2024
Billiard specialist
American Billiard Crafters
07.2013 - Current
Carrollton High School