Felipe Amezcua
Reno,NV
Summary
Assisted in solving problems and eager to learn in a team-oriented environment. Utilized effective communication techniques to support team goals. Ready to apply and develop skills in resource allocation and team coordination.
Overview
4
4
years of professional experience
Work History
Server Host Busser
IHOP
Reno, Nevada
05.2022 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Took initiative to help others whenever necessary.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Landscaper
Custom Care.
Reno, Nevada
06.2023 - 07.2023
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Transported plants, turf and other materials to designated areas for installation.
- Built retaining walls using stones or bricks for stability purposes.
- Cleaned up debris after completing jobsite tasks.
Online Grocery Associate
Walmart
Reno, Nevada
09.2023 - 04.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Tracked shipments from suppliers and ensured timely delivery of goods for customers.
Team Lead
Dunkin' Donuts
Reno, NV
05.2025 - Current
- Led team in daily operations, ensuring adherence to safety protocols and efficient workflow.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Earl Wooster High School
Reno, NV06-2024
Skills
- Attention to detail
- Customer focus
- Conflict resolution
- Employee training
- Flexible schedule
- Cash handling
- Multitasking
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Dunkin' Donuts
05.2025 - Current
Online Grocery Associate
Walmart
09.2023 - 04.2024
Landscaper
Custom Care.
06.2023 - 07.2023
Server Host Busser
IHOP
05.2022 - 06.2023
High School Diploma -
Earl Wooster High School