Felipe Barron
Burleson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2008
2008
years of post-secondary education
Work History
Autoglass Technician
Safelite Auto Glass
Cedar Hill
06.2023 - 08.2025
- Repaired and replaced auto glass for various vehicle makes and models.
- Calibrated advanced driver-assistance systems after installations.
- Provided excellent customer service by addressing client inquiries and concerns.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Demonstrated safe use of hand tools when removing old windshields and windows from vehicles.
- Adhered to OSHA regulations related to handling hazardous materials used during repairs and replacements.
District Dispatcher
Safelite Auto Glass
Pittston
06.2022 - 06.2023
- Coordinated daily schedules for technicians to optimize service efficiency.
- Managed incoming service requests through phone and online platforms.
- Monitored technician locations using GPS tracking systems for timely dispatching.
- Ensured accurate entry of customer information into scheduling software.
- Communicated effectively with customers regarding service updates and arrival times.
- Collaborated with team members to resolve scheduling conflicts and issues.
- Maintained organized records of completed jobs and technician performance reports.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Unloader
Amazon
Gouldsboro
01.2019 - 06.2022
- Unloaded packages from delivery trucks and sorted items for distribution.
- Operated pallet jacks and forklifts to move heavy items safely.
- Inspected incoming shipments for damage and ensured accuracy of contents.
- Collaborated with team members to maintain efficient unloading processes.
- Maintained a clean and organized work area to promote safety standards.
- Assisted in training new employees on unloading procedures and safety protocols.
- Monitored inventory levels during unloading to identify discrepancies.
- Followed safety guidelines to minimize risks during unloading operations.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
Card Services Representative
Comerica Bank
Dallas
04.2014 - 10.2018
- Managed customer inquiries regarding card services and account issues.
- Processed card applications and ensured compliance with bank policies.
- Assisted customers in activating cards and resetting PINs efficiently.
- Educated customers on card features, benefits, and usage guidelines.
- Resolved disputes related to unauthorized transactions promptly.
- Answered customers' questions and explained available services and products.
- Assisted customers with opening checking and savings accounts and applying for credit cards and loans.
- Provided customer service by responding to inquiries about the company's debit and credit card services.
- Supported sales team members to drive growth and development.
- Inbound call center
Education
Bryan Adams
Dallas, TXSkills
- Auto glass repair
- Advanced calibration
- Hazardous materials safety
- Hand tool operation
- Scheduling optimization
- Effective communication
- Troubleshooting malfunctions
- Data entry
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Autoglass Technician
Safelite Auto Glass
06.2023 - 08.2025
District Dispatcher
Safelite Auto Glass
06.2022 - 06.2023
Unloader
Amazon
01.2019 - 06.2022
Card Services Representative
Comerica Bank
04.2014 - 10.2018
Bryan Adams