Felipe Fuentes
Miami,FL
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
4
4
years of professional experience
Work History
Sales & Service Agent
Gerardo Varela: AllState Insurance
10.2022 - Current
- Implemented effective time management strategies to balance multiple priorities and achieve consistent progress toward monthly goals.
- Managed a diverse portfolio of clients, tailoring sales approaches to meet individual preferences and requirements.
- Utilized CRM software effectively to track, manage and maintain client information, ensuring optimal organization and accessibility for sales initiatives.
- Enhanced customer satisfaction by addressing inquiries promptly and providing product recommendations based on client needs.
- Evaluated sales performance metrics regularly to identify areas for improvement, implementing targeted action plans to address identified challenges.
Sales and Service Representative
Statefarm Insurance
07.2022 - 10.2022
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Identified new sales opportunities through research, networking, and attending industry events.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Guest Service Representative
Target
09.2020 - 07.2022
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Sales Associate
GAP INC
12.2019 - 09.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Completed Coursework Towards Associate in Arts (A.A.) - Business Administration And Management
MIAMI DADE COLLEGE
Miami, FL 05.2022 -
High School Diploma - undefined
SOUTH MIAMI SENIOR HIGH SCHOOL
Miami, FL 06.2021 -
Skills
Bilingual English/Spanish
Efficient in Microsoft Word and Microsoft Excel
Provided product information and resolved concerns to assist customers
Defined problems, collected data, established facts and validated conclusions
Responded quickly to meet customer needs and resolve problems
Goal-Oriented
Territory Management
Timeline
Sales & Service Agent
Gerardo Varela: AllState Insurance
10.2022 - Current
Sales and Service Representative
Statefarm Insurance
07.2022 - 10.2022
Completed Coursework Towards Associate in Arts (A.A.) - Business Administration And Management
MIAMI DADE COLLEGE
05.2022 -
High School Diploma - undefined
SOUTH MIAMI SENIOR HIGH SCHOOL
06.2021 -
Guest Service Representative
Target
09.2020 - 07.2022
Sales Associate
GAP INC
12.2019 - 09.2020