Felipe Moncada-Ortega
Snowmass Village,CO
Summary
Dynamic professional with extensive experience in customer service and transportation, including a role as a Ski Rental Technician at Incline Ski Shop. Known for reliability and a friendly demeanor, I excel in maintaining safety and delivering exceptional service, leveraging my fluent Spanish skills and 8 years of CDL driving experience to enhance guest experiences.
Overview
9
9
years of professional experience
Work History
Ski Rental Technician
Incline Ski Shop
Snowmass Village, CO
12.2017 - Current
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Transportation Bus Driver
Tosv
Snowmass Village, CO
11.2017 - Current
- Adhered to schedules and safety protocols to enhance transportation service.
- Operated bus professionally and interacted with passengers to provide pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and testing of bus for mechanical problems prior to beginning scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Worked Parcel C to provide a safe and clean work environment for fellow drivers.
- Used phone and two-way radio while ensuring safety and efficiency.
- Provided route and schedule information to passengers.
Tour Guide
Blazing Adventures
Snowmass Village, CO
05.2016 - Current
- Developed relationships with guest to provide a pleasant experience.
- Mentored and helped trained rookie guides
- Worked successfully with diverse group of coworkers to accomplish goals.
Education
High School Diploma -
Hart High School
Hart, MI05.2006
Skills
- Fluent in Spanish
- Friendly, positive attitude
- Reliable and trustworthy
- Work ethic
- People's skills
- Workplace safety
- Excellent customer service
- 8 years of CDL driving experience
Timeline
Ski Rental Technician
Incline Ski Shop
12.2017 - Current
Transportation Bus Driver
Tosv
11.2017 - Current
Tour Guide
Blazing Adventures
05.2016 - Current
High School Diploma -
Hart High School
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