Owen Graham
Heber
Summary
Dynamic professional with experience at Trek Bicycle and Stein Erikson sport, excelling in customer relations and sales. Proficient in POS software and adept at critical thinking, I have successfully resolved disputes and trained new team members, fostering a collaborative environment that enhances guest satisfaction and drives repeat business. Fluent in Portuguese, I effectively communicate with diverse clientele.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ski Rental Technician
Stein Erikson Sport
12.2024 - Current
- Assisted customers in selecting and fitting skis, boots, and other rental equipment to ensure proper sizing and safety.
- Adjusted bindings according to manufacturer specifications and customer needs for optimal performance and injury prevention.
- Provided exceptional customer service by explaining equipment usage, resort policies, and skiing/snowboarding tips.
- Performed routine maintenance, cleaning, and minor repairs on rental equipment to ensure quality and safety standards.
- Worked efficiently in a high-volume, fast-paced environment, especially during peak ski season.
- Maintained accurate rental records, processed payments, and managed inventory to ensure equipment availability.
- Educated customers on safety protocols and mountain conditions to enhance their skiing or snowboarding experience.
- Kept track of rental and sales inventory through computer software.
- Tuned skis with the help of a variety of specialized tuning equipment.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2022 - 12.2024
- Lived and worked in a foreign country for two years, adapting to a new culture and language.
- Developed fluency in Portuguese and effectively communicated with diverse individuals daily.
- Led and trained teams of 4–12 missionaries, organizing schedules and coordinating outreach efforts.
- Provided community service, taught principles of faith, and mentored individuals in personal development.
- Managed time effectively, setting and achieving weekly and monthly goals in a structured environment.
- Resolved conflicts, navigated challenging situations, and maintained a high level of professionalism.
Bike Shop Sales Employee
Trek Bicycle
03.2022 - 11.2022
- Used Multiple POS(Point-of-Sales) Software to update customer profiles and create service records.
- Used available training resources to stay up-to-date on product features.
- Processed payments by totaling purchases and processing checks and credit and debit transactions.
- Ticketed and displayed merchandise to promote sales.
boat rental
Deer Creek Island Resort
05.2021 - 09.2021
- Launched, docked, and secured boats safely while ensuring proper usage and adherence to company policies.
- Performed routine cleaning, fueling, and maintenance checks on boats and equipment.
- Monitored weather conditions and communicated safety procedures to customers.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Science - Accounting And Finance
Snow College
Ephraim, UT12-2025
High School Diploma -
Wasatch High
Heber, UT05-2022
Skills
- Proficient in Microsoft Excel and POS Software
- experienced in rental management systems
- Fluent In Portuguese and can comprehend Spanish
- Safety procedures and protocol
- Adaptive and fast learning
- Critical Thinking Skills
- able to organize and manage time effectively
- Effective Interpersonal Communication
Accomplishments
- Adapted to a new culture and living conditions, developing strong problem-solving and interpersonal skills.
- Led and trained a team of 20 missionaries, increasing productivity and goal completion rates.
Certification
- Certified in Microsoft Excel through Cengage's Capstone Exam
- certified ski rental technician through Marker and Salomon
Languages
Portuguese
Full Professional
Timeline
Ski Rental Technician
Stein Erikson Sport
12.2024 - Current
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2022 - 12.2024
Bike Shop Sales Employee
Trek Bicycle
03.2022 - 11.2022
boat rental
Deer Creek Island Resort
05.2021 - 09.2021
Associate of Science - Accounting And Finance
Snow College
High School Diploma -
Wasatch High
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