Gavin Ellis
Harbor Springs,Michigan
Summary
- Dynamic and results-driven professional with experience at Boyne Highlands Resort, excelling in lead conversion and effective communication. Proven ability to enhance customer satisfaction through tailored rental solutions and strategic advice. Adept at equipment management and fostering teamwork, consistently contributing to operational efficiency and client engagement.
- Golf Caddy skilled at keeping courses appealing, maintaining equipment and caring for clubs. Attentive to individual party and player needs and trusted for both technical and personal advice. Highly efficient, hardworking, and resourceful.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Ski Rental Technician
Boyne Highlands Resort
12.2023 - Current
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Golf Caddy
Wequetonsing Golf Club
06.2019 - Current
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
Golf Cart Staff Member
Wequetonsing Golf Club
08.2023 - 08.2025
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Washed and Parked all golf carts used during that day.
- picked and washed all of the golf balls on the used on the range each day.
Education
High School Diploma -
Harbor Springs High School
Harbor Springs, MINo Degree - Finance
Michigan State University
East Lansing, MI05-2029
Skills
- Lead conversion
- Rental transactions
- Equipment inspections
- Effective communication
- Adaptability and flexibility
- Teamwork
- Problem-solving
- Strategy development
- Strategy advice
- Equipment management
- Course maintenance
- Golf terminology
Timeline
Ski Rental Technician
Boyne Highlands Resort
12.2023 - Current
Golf Cart Staff Member
Wequetonsing Golf Club
08.2023 - 08.2025
Golf Caddy
Wequetonsing Golf Club
06.2019 - Current
High School Diploma -
Harbor Springs High School
No Degree - Finance
Michigan State University