Felipe Montellano
Venice,CA
Summary
Exceptional tech-savvy professional with a deep understanding of network infrastructure along with systems management. Supported infrastructure of 100+ users and 20+ remote personnel. Supported hardware, software and network infrastructure and oversaw security services, technology deployment and maintenance. Expert in coordinating ERP / system updates with no downtime. Accustomed to working with multiple entities to achieve business goals for IT, EDI and logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
15
15
years of professional experience
Work History
IT Support Administrator
Red 6 Technologies
11.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
EDI Manager / IT Manager
MK Diamond Products
09.2016 - 11.2022
- Managed network and system performance, conducting troubleshooting, security patching, network backups and maintenance including monitoring (SQL,Tie-Kinetix, app servers,print servers).
- Developed BAQ'S,BPM'S,and custom Dashboards per management request to facilitate Epicor ERP and EDI processing.
- Created and maintained EDI customer maps and EDI documents.
- Supported phone, photocopier, fax machine and other physical equipment.
- Wrote policy, procedure and manuals governing internal IT use.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Customer Service/Supply Chain/Purchasing Analyst
MK Diamond Products Inc.
02.2013 - 09.2016
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets and bring levels within desired tolerances.
- Conducted research to address shipping errors and packaging mistakes.
- Delivered substantial cost savings by securing discounts from third-party logistics service providers.
- Team leader for logistics and systems personnel ensuring compliance with U.S. Army regulations and DOD directives.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Reduced production downtime by overseeing quality control and assembly.
Parts Manager
Auto Zone
01.2012 - 06.2015
- Tested vehicles and their components and systems.
- Trained and assisted staff in analyzing engine malfunctions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Department Supervisor
The Home Depot
03.2010 - 01.2012
- Developed positive customer relationships through friendly greetings and excellent service.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Hired, trained and evaluated personnel in sales and marketing.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reordered and collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Priced merchandise, stocked shelves and marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Managed over $500,000 in inventory and 12 employees.
Education
Bachelor of Science - Business Administration; Information Systems
California State University Dominguez Hills
Carson, CA06.2026
Associate of Arts - Computer And Information Sciences
El Camino College
Torrance, CA11.2021
Associate of Science - Business management, political science
El Camino College
Torrance, CA06.2019
Skills
- Policies and procedures, Digital Communications
- Logistics Process Improvement, Quality Control
- Windows Server, ESXI
- Microsoft Hyper-V Server
- Application and Server Monitoring
- Electronic Data Interchange (EDI) Systems
- Accounts Payable and Accounts Receivable
- Solution and Systems Implementation
- Data Transmissions and Mapping Compliance
- Microsoft Intune
- Incident Response
- System Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Administrator
Red 6 Technologies
11.2022 - Current
EDI Manager / IT Manager
MK Diamond Products
09.2016 - 11.2022
Customer Service/Supply Chain/Purchasing Analyst
MK Diamond Products Inc.
02.2013 - 09.2016
Parts Manager
Auto Zone
01.2012 - 06.2015
Department Supervisor
The Home Depot
03.2010 - 01.2012
Associate of Arts - Computer And Information Sciences
El Camino College
Bachelor of Science - Business Administration; Information Systems
California State University Dominguez Hills
Associate of Science - Business management, political science
El Camino College
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