Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Felipe Rivera

Edinburg,Texas

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist II

Doctors Hospital at Renaissance
08.2022
  • Active Directory user rights, administration, security, organizational units, groups, and permissions
  • Remote assistance & troubleshooting
  • Help desk ticket system
  • Site Inspections
  • Windows Imaging
  • Windows installation, configuration & troubleshooting
  • Microsoft Office install & troubleshooting
  • Contact & work along Vendors
  • Create & follow up on purchase orders
  • Install, move, configure & troubleshoot printers
  • Diagnose & troubleshoot Videoconferencing software and equipment
  • Diagnose & troubleshoot Audio Visual equipment
  • Install, move, configure & troubleshoot TVs (43 installs in 3 weeks)
  • Cable running
  • Warranty check, warranty repairs & returns
  • Howard Medical Cart troubleshooting & replacement parts
  • Train new IT Technicians
  • Volunteer for OT upon request
  • Emergency reaction protocol volunteer
  • Computer Relocation Projects Lead
  • Special Assignment Projects
  • Experience working with Blue Prints
  • Flexible shifts, day shift with On Call shift (night, weekend, holidays).

IT & Network Support

Trico Products
10.2019 - 07.2022
  • Basic Active Directory user management
  • Remote assistance & troubleshooting
  • Help desk ticket system
  • Patch panel labeling & management
  • Patch cable management & maintenance network racks & switches
  • Network setup & cabling
  • Windows Imaging
  • Windows installation, configuration & troubleshooting
  • Microsoft Office
  • Office Printer & Label Printer Setup
  • Handheld Scanner Configuration
  • Network inventory management
  • Mobile phone management & configuration
  • Train new IT Technicians
  • Provided service & managed equipment for 12 sites.

Photo Lab Sales Associate

Wal-Mart Super Center Store #456
11.2016 - 07.2019
  • Cash register experience
  • Recognized by credit card representative for performance in applications
  • Customer service experience selling general electronic merchandise including cameras, TVs, computers, printers, ect
  • Experience servicing multiple departments as well.

Business Owner, Self Employed, Computer Technician

Emergency Repairs
06.2015 - 03.2016
  • Hardware replacement
  • Troubleshooting
  • Software installation
  • Virus removal.

Education

Bachelor of Science - Computer Information Systems Technology

The University of Texas At Brownsville
12.2014

Associate of Applied Science - Computer Information Systems

Texas Southmost College
12.2013

Certificate of Proficiency - Level One - Computer Information Technology

Texas Southmost College
12.2013

Skills

  • Technical Troubleshooting
  • Remote IT Implementation
  • Remote Support
  • Incident Management

References

Letters of Recommendation will be presented upon request.

Timeline

Technical Support Specialist II

Doctors Hospital at Renaissance
08.2022

IT & Network Support

Trico Products
10.2019 - 07.2022

Photo Lab Sales Associate

Wal-Mart Super Center Store #456
11.2016 - 07.2019

Business Owner, Self Employed, Computer Technician

Emergency Repairs
06.2015 - 03.2016

Bachelor of Science - Computer Information Systems Technology

The University of Texas At Brownsville

Associate of Applied Science - Computer Information Systems

Texas Southmost College

Certificate of Proficiency - Level One - Computer Information Technology

Texas Southmost College
Felipe Rivera