Felipe Viveros Callejas
Paterson,NJ
Summary
Adaptable Service Team Member with experience in customer service and support roles. Possess strong interpersonal skills, problem-solving abilities, and knack for effective communication. Notable contributions to team efficiency and customer satisfaction in previous positions. Demonstrated capacity for maintaining superior service standards under high-pressure situations.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I use to deliveries to uber.. uber eats and doordash
Overview
6
6
years of professional experience
Work History
Merchandising Service Team. Mst
Lowe's
Paterson, New Jersey
07.2018 - 10.2024
- Implemented safety policies while handling hazardous materials such as cleaning supplies.
- Inspected machinery and components to troubleshoot operations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and operated mechanical and manual tools and equipment.
- Serviced and repaired equipment according to manufacturer guidelines.
- Assisted customers with finding the right product for their needs.
- Provided advice on products to customers based on their individual needs.
- Tested components, assemblies and systems to diagnose problems.
- Participated in weekly team meetings to discuss progress towards goals set by management.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
- Trained new team members on service processes to increase productivity.
- Operated equipment such as scanners, scales, computers correctly.
- Excelled in exceeding daily credit card application goals.
- Operated diverse range of mechanical and manual servicing equipment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
Merchandisig Service Team
Lowe's
Paterson, New Jersey
06.2018 - 10.2024
- Organized backroom stock area according to company guidelines.
- Set up and operated mechanical and manual tools and equipment.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with finding the right product for their needs.
- Operated diverse range of mechanical and manual servicing equipment.
- Provided advice on products to customers based on their individual needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Tested components, assemblies and systems to diagnose problems.
- Greeted customers and provided excellent customer service.
- Assisted in training new employees on company procedures.
- Serviced and repaired equipment according to manufacturer guidelines.
- Surpassed sales goals through implementation of successful marketing strategies.
- Operated equipment such as scanners, scales, computers correctly.
- Monitored inventory levels to ensure adequate supply of items.
- Participated in weekly team meetings to discuss progress towards goals set by management.
Education
High School Diploma -
School 18 Paterson Nj
New Jersey06-1997
Skills
- Customer service
- Verbal and written communication
- Teamwork and collaboration
- Relationship building
- Lawnmower operation
- Productivity improvements
- Strong work ethic
- Manual and powered tree felling
Timeline
Merchandising Service Team. Mst
Lowe's
07.2018 - 10.2024
Merchandisig Service Team
Lowe's
06.2018 - 10.2024
High School Diploma -
School 18 Paterson Nj
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