Felisa Hernandez
Denver,CO
Summary
Energetic Lead successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dependable employee with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Bilingual professional with a keen understanding of Google Analytics, brand promotion and driving strategy. A motivated Digital Marketing Consultant of impeccable character and promoting strong project management skills. Enthusiastic mentor committed to physical and emotional well-being of class members. Understands thoroughly how bodies move and function and clearly communicates. Orchestrates fun, energetic and motivational exercise classes for students at basic, intermediate and advanced levels.
Overview
24
24
years of professional experience
Work History
Busser/Food Runner
Blue Island Oyster Bar
Denver , CO
2022.04 - Current
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Life Coach
Latinsoulcafe
Denver , CO
2005.01 - Current
- Developed and implemented individualized life coaching plans for clients.
- Facilitated group workshops to help individuals identify and achieve their goals.
- Provided guidance on how to make decisions around career choices, relationships, and other life changes.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
- Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
- Helped individuals build self-confidence by exploring potential abilities, strengths, and weaknesses.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Offered creative solutions tailored to the specific needs of each client.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
Founder
LatinSoul LLC
Denver , CO
2000.10 - Current
- Created original music and lyrics for upcoming albums, singles, and EPs.
- Organized and attended recording sessions with producers and engineers.
- Performed live shows at various venues to promote new releases.
- Collaborated with other artists on joint projects, such as songs, tours, and interviews.
- Developed a strong social media presence to engage fans and increase awareness of new releases.
- Scheduled promotional appearances in radio stations, TV shows, magazines.
- Engaged in songwriting sessions to refine existing material or create new ones.
- Interacted directly with fans during concerts or online through streaming platforms.
- Managed team members including vocalists, musicians, roadies.
- Analyzed market trends to identify new opportunities for product promotion.
- Developed and implemented virtual marketing campaigns.
- Developed marketing plans designed to increase brand awareness.
- Managed budget for marketing and sales operations.
- Developed marketing campaigns to increase brand awareness.
- Developed marketing strategies to increase sales and profits.
- Developed marketing strategies aimed at increasing revenue opportunities.
- Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
- Collaborated with external vendors to support marketing campaigns.
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Sourced venues for events in accordance with client needs and preferences.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Host/Server/Busser/Bartender
Knox Pizza
Denver , CO
2021.05 - 2022.02
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Shopper
Instacart
Denver , CO
2019.02 - 2021.07
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Head Cook
Radisson Hotels
Denver , CO
2018.12 - 2019.01
- Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
- Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Placed orders for food and supplies used for creating meals for 100+ people.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Checked freezer and refrigerator each day to verify proper functioning.
- Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
Head Cook
Little Sisters Of The Poor
Denver , CO
2017.01 - 2018.01
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Checked freezer and refrigerator each day to verify proper functioning.
- Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
- Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
- Streamlined kitchen processes to shorten wait times and serve 150 additional guests per hour.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Head Cook
Mount Saint Vincent Home
Denver , CO
2016.03 - 2017.01
- Checked freezer and refrigerator each day to verify proper functioning.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
- Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Partnered with sponsorship to create dynamic entrees for large banquets and special events.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Placed orders for food and supplies used for creating meals for 200 people.
- Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
- Planned, prepared and served meals for day camp hosting 200 people.
- Performed mise en place daily to efficiently prepare signature dishes.
- Served school students 100 nutritious meals each day.
- Planned, prepared and served meals for day camp hosting 100 people.
Education
Certificate - Aerial Yoga
Yoga Hive
Denver, CO2020-04
GED
2 2005
Culinary Certificate - Chef
WOW
0 1995
Skills
- Physical stamina
- Payment processing
- Product expertise
- Mobile ordering understanding
- Delivery procedures
- Opening and closing procedures
- Processing payments
- Team member motivation
- Food safety and sanitation
- Staff training and motivation
- Team management
- Customer service background
- Customer service expertise
- Customer service and assistance
- Outstanding customer service
- Contract Management
- Financial Management
- Business Development
- Marketing
- Staff Development
- Strategic Planning
- Brand Management
- Team Leadership
Timeline
Busser/Food Runner
Blue Island Oyster Bar
2022.04 - Current
Host/Server/Busser/Bartender
Knox Pizza
2021.05 - 2022.02
Shopper
Instacart
2019.02 - 2021.07
Head Cook
Radisson Hotels
2018.12 - 2019.01
Head Cook
Little Sisters Of The Poor
2017.01 - 2018.01
Head Cook
Mount Saint Vincent Home
2016.03 - 2017.01
Life Coach
Latinsoulcafe
2005.01 - Current
Founder
LatinSoul LLC
2000.10 - Current
Certificate - Aerial Yoga
Yoga Hive
GED
Culinary Certificate - Chef
WOW
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