Jessica Sheheen
Denver,CO
Summary
Eager to embrace new challenges and lead by example, my ability to quickly grasp new concepts and take charge naturally sets me apart. I have a genuine passion for motivating and connecting with others, thriving on fostering a positive and enjoyable atmosphere wherever I go.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
Blue Island Oyster Bar
06.2022 - 02.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
THE GRIZZLY ROSE
12.2021 - 06.2024
- High volume bartending on concert nights.
- Enthusiastic and quick service to ensure a fun environment for guests to keep coming back to.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Sales Associate
McDonald Hyundai
12.2022 - 04.2023
- Closed sales by overcoming objections, asking relevant questions, negotiating price, and completing purchase contracts.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about vehicles and available inventory.
- Solved customer challenges by offering relevant products and services.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Assistant Manager and Bartender
Porterhouse Steakhouse
10.2013 - 10.2020
- Generated repeat business through exceptional customer service.
- Helped to create a welcoming atmosphere that invited guests back and made co-workers feel like family.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Arts - Social Sciences
Big Bend Community College
Moses Lake, WA06-2014
Skills
- Optimistic mindset and engaging personality
- Dependable and trustworthy
- Professional appearance
- Outstanding customer service
- Experience in supporting management
- Marketing and sales experience
- Hospitality industry background
- Fundamental mathematics
- Safe service compliance
- Suggestive selling
Certification
- Driver's License
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
McDonald Hyundai
12.2022 - 04.2023
Bartender/Server
Blue Island Oyster Bar
06.2022 - 02.2025
Bartender
THE GRIZZLY ROSE
12.2021 - 06.2024
Assistant Manager and Bartender
Porterhouse Steakhouse
10.2013 - 10.2020
Associate of Arts - Social Sciences
Big Bend Community College
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