Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Get To Know Me
References
Timeline
Barista
Felisha Abrego

Felisha Abrego

Brackettville,TX

Summary

Friendly and engaging cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Eager to learn new processes to support overall organizational success.

Overview

12
12
years of professional experience

Work History

Cashier/Restaurant Hostess

The Pizza Outost
Brackettville, TX
05.2020 - Current
  • Informed patrons of establishment specials and promotions.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Spoke with patrons to drive satisfaction with food and service.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Relayed orders to kitchen via point-of-sale register system.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Explained QR code scanning for electronic menu access.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Balanced cash register at end of shift according to established procedures.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier Assistant

Dollar General Store
Brackettville, TX
06.2012 - 04.2019
  • Welcomed customers, offering assistance to help find store items.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Issued receipts, refunds, credits or change due to customers.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Answered customers' questions and provided information on store procedures or policies.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Processed returns and exchanges according to company policies and procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Verified that all coupons were valid before processing them for payment.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Greeted customers and provided assistance in locating items.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Counted and balanced cashier drawers.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Brackett High School
Brackettville, TX
05-2019

Skills

  • Cash Register Operation
  • POS Systems
  • Cash Handling
  • Written and Verbal Communication
  • Customer Service Excellence

Affiliations

  • Reading ~ Video Gaming
  • Writing ~ Attending to animals (Chickens, Dogs, Reptiles, ect)
  • Cooking ~ Spending time with family
  • Gardening ~ Reptile Hobbyist/Breeder

Accomplishments

  • Vice President FFA Chapter VII

Get To Know Me

  • My name is Felisha or most commonly know as Fish. Im a pretty easy going person who is friendly, open minded, and down to earth hard worker. Open to meeting new people and making new expericances. I live in a small Texas town born and raised so, I enjoy an array of hobbies and activities, be it from spending quality time with family or gardening outdoors, cooking, and putting many hours into caring and loving my scaly and furry babies.

References

References available upon request.

Timeline

Cashier/Restaurant Hostess

The Pizza Outost
05.2020 - Current

Cashier Assistant

Dollar General Store
06.2012 - 04.2019

High School Diploma -

Brackett High School

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Felisha Abrego