Gabriela Perez

Mamma Mia Italian Restaurant

11.2021 - 03.2025

By working as a cashier, I operated the cash register/POS system to receive payments by cash or credit cards.
I frequently took customers' phone calls, where I would either place their orders, answer questions about the menu, solve customer issues or complaints, and even took catering orders.
I worked with DoorDash and Uber Eats to ensure the customer received all their food by the driver.
As a cashier, I also worked with customers face to face and took care of their needs by placing their orders in person, making reservations, helping them buy gift cards, and taking their payments.
Trained new team members in cash register operation, stock procedures and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.