Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Felisha Barrera

Felisha Barrera

Edinburg,Texas

Summary

Attentive and attention to detail – oriented individual seeking to apply solid medical and communications skills in a entry level safety setting where team – work and services are high priority. Have the ability to cultivate trust and rapport with other Craft individuals, while building strong relationships. Works well with others and is always willing to help when needed.

Overview

9
9
years of professional experience
4
4
Certification

Work History

Youth Care worker

Sunny Glen Children’s Home
03.2024 - 04.2025
  • Assured that our UC’s were taken care of at night, given plenty of food and water
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.

Shift Lead Supervisor

Endeavors Staffing
10.2024 - 10.2024
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Implemented efficient emergency response procedures when necessary, prioritizing passenger safety above all else.
  • Developed emergency response plans, ensuring timely and effective responses to potential crises.

Residential Aid Lead

Favorite Staffing Agency
06.2023 - 10.2023
  • Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
  • Maintain positive relationships with clients, and management staff.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior. Assist residents within limits in processing issues and problem-solving.
  • Respond to residents’ requests, complaints, and inquiries.
  • Transferred from Denver, Colorado

Residential Aide Supervisor

Favorite Staffing Agency
05.2023 - 07.2023
  • Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
  • Maintain positive relationships with clients, and management staff.
  • Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
  • Assist with food pantry logistics.
  • Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
  • Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior. Assist residents within limits in processing issues and problem-solving.
  • Respond to residents’ requests, complaints, and inquiries.
  • Transferred to Chicago, Illinois

Youth Care Worker

Endeavors Government Agency
06.2021 - 08.2022
  • Assured that our UC’s were taken care of at night, given plenty of food and water
  • Take children to have recreational activities, encourage participation and help develop positive social interactions.
  • Monitor children at night making sure they are safe and out of harm's way.
  • Ensure paperwork is completed in a timely manner.
  • Our Neighborhood leads and Unit leads are there to ensure our work is being done and head and physical headcount is documented every 15 minutes, but as well keeping line of sight at all times for our children's well being.

Patient Care Sitter

South Texas Health System
11.2020 - 06.2021
  • Assist RN/CNA with patient duties and transfers.
  • Provide basic medical care.
  • Problems observation and monitoring of assigned patients to ensure safety and prevention of injury.
  • Monitor on computer when patient is suicidal or has behavior problems.
  • Problems observation and monitoring of assigned patients to ensure safety and prevention of injury.
  • Bathing, Grooming, Feeding, Toileting.

Cashier

Stripes
04.2020 - 11.2020
  • Address customer needs if any when it comes to products they were interested in.
  • Showed a fast paced process while serving the customer in their purchases.
  • Collected and secured register deposits and safe deposits to give to the manager.

Provider

Sincerely Yours Home Health Care
08.2019 - 04.2020
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed.
  • Reported changes in client condition to manager or supervisor.
  • Prepared dietary restrictions, guidelines and meals for clients.

Customer Service Representative

TeleTech
04.2016 - 12.2018
  • Provide accurate and appropriate information in response to customer request.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communications.

Education

Medical Assistant -

Southern Careers Institute
Pharr, Texas
03.2020

Diploma - undefined

Johnny Economedes High School
Edinburg, Texas
07.2012

Skills

  • Medical Terminology
  • Medical Billing
  • Medical Practice Management
  • Medical Law & Ethics
  • First Aid CPR AED Certified
  • Electronic Health Records
  • Microsoft Office
  • Customer Service
  • Diseases of the Human Body
  • CPI Certified
  • Time Management
  • NCCER Safety
  • FEMA
  • OSHA 30
  • OSHA 40
  • OSHA 510
  • NFPA 70E
  • Active TWIC

Certification

OSHA 30

OSHA 40

OSHA 510

NFPA 70E

Active TWIC

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Lead Supervisor

Endeavors Staffing
10.2024 - 10.2024

Youth Care worker

Sunny Glen Children’s Home
03.2024 - 04.2025

Residential Aid Lead

Favorite Staffing Agency
06.2023 - 10.2023

Residential Aide Supervisor

Favorite Staffing Agency
05.2023 - 07.2023

Youth Care Worker

Endeavors Government Agency
06.2021 - 08.2022

Patient Care Sitter

South Texas Health System
11.2020 - 06.2021

Cashier

Stripes
04.2020 - 11.2020

Provider

Sincerely Yours Home Health Care
08.2019 - 04.2020

Customer Service Representative

TeleTech
04.2016 - 12.2018

Diploma - undefined

Johnny Economedes High School

Medical Assistant -

Southern Careers Institute

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Felisha Barrera