Felisha Cruz
Mesquite,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
20
20
years of professional experience
Work History
Supervisor, ACATS
Hilltop Securities Inc
Dallas, TX
10.2022 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Directed and supervised team of 4 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained positive working relationship with fellow staff and management.
Team Lead, ACATS
Hilltop Securities
Dallas, TX
01.2018 - 10.2022
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques.
- Collaborated with management team to implement new work procedures or policies.
- Reviewed completed work to verify consistency, quality, and conformance.
Special Projects, ACATS
Hilltop Securities
Dallas, TX
01.2005 - 01.2018
- Assisted supervisor in ensuring accurate and up-to-date daily departmental reports for future audit inquiries.
- Collaborated on ACAT fail reversals, reclaims, and ensuring proper balance of the suspense account.
- Gained expertise in handling various tasks associated with the ACATS Department, involving all desks like Incoming/Outgoing ACATs and Incoming/Outgoing Non ACATS.
Education
High School Diploma -
WW Samuell High School
Dallas05-1991
Skills
- Training and mentoring
- Operations Management
- Process Improvement
- Processes and procedures
Timeline
Supervisor, ACATS
Hilltop Securities Inc
10.2022 - Current
Team Lead, ACATS
Hilltop Securities
01.2018 - 10.2022
Special Projects, ACATS
Hilltop Securities
01.2005 - 01.2018
High School Diploma -
WW Samuell High School
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