Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisha Miller

Wise,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and opening new accounts.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Foundever
10.2023 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Approved and terminated customer contracts upon request.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Addressed customer account discrepancies and concerns.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Customer Service Representative

Modivcare
11.2018 - 08.2023
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Childcare Provider

Camp Bethel Ministries
03.2014 - 10.2018
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.

Bank Teller

Miners Exchange Bank
09.2008 - 10.2011
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Placed orders for customer checks and verified starting numbers.
  • Processed applications for new accounts.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Education

High School Diploma -

J.J. Kelly High School
Wise, VA
06.2003

Skills

  • System implementation

  • Staff education and training

  • Reading Comprehension

  • Critical Thinking

  • Problem Resolution

  • Data Management

  • Technical Support

  • Office equipment proficiency

  • MS Office

  • Microsoft Outlook

  • Money handling abilities

  • Conflict Resolution

  • Account Updates

  • Computer Proficiency

  • Teamwork and Collaboration

  • Computer Skills

  • Call Management

  • Data Collection

  • Microsoft Excel

  • Understanding Customer Needs

Timeline

Customer Service Representative

Foundever
10.2023 - Current

Customer Service Representative

Modivcare
11.2018 - 08.2023

Childcare Provider

Camp Bethel Ministries
03.2014 - 10.2018

Bank Teller

Miners Exchange Bank
09.2008 - 10.2011

High School Diploma -

J.J. Kelly High School

Similar Profiles

CREATE PROFILE
Felisha Miller